Scaled Account Manager — EdTech Retention & Growth

Magma Math; New York (NY); Hybrid; USD 110,000 - 130,000; Full time

Benefits offered by this job

Hybrid work: 4 days in-office, 1 day-?

Health coverage

401(k)

20 days PTO

In-office New York location

Job summary

Magma Math is expanding its Account Management team in New York. This role focuses on retention, renewal, and growing a portfolio of district and school partnerships, managed with proactive health monitoring and annual business reviews.

You will report to the Head of Account Management, handling about 150 districts with support from District Success Managers and Marketing. Hybrid in-office work, with travel up to 15%.

Qualifications

• 1–3 years in account management, customer success, or post-sale role.

Responsibilities

• Own retention and the full post-sale lifecycle for a portfolio of districts.
• Monitor account health, usage data, and engagement signals to identify at-risk districts.
• Conduct annual business reviews that tie platform usage to student outcomes, funding priorities, and district goals.
• Maintain regular touchpoints through email cadences and check-ins with districts.
• Build relationships across district stakeholders to embed Magma Math in long-term instructional strategy.
• Identify expansion opportunities within your portfolio and surface them at the right moment.
• Collaborate cross-functionally with District Success Managers, Sales, Marketing, and Product.
• Maintain accurate records in HubSpot: renewal pipeline, deal health, and next steps.

Skills

Account management

EdTech experience

Customer success

Job description

Magma Math is expanding its Account Management team in New York. This role focuses on retention, renewal, and growing a portfolio of district and school partnerships, managed with proactive health monitoring and annual business reviews.

You will report to the Head of Account Management, handling about 150 districts with support from District Success Managers and Marketing. Hybrid in-office work, with travel up to 15%.