District Education Success & Adoption Manager

Magma Math US; Dallas (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

In-office culture

Travel to partner districts

Job summary

Magma Math US is seeking a Customer Success Manager to own a portfolio of district partners across the Southeast, building relationships with administrators, curriculum directors, coaches, and teachers to ensure sustained value from Magma.

You will work on adoption, training, and expansion, traveling to partner districts, collaborating with Account Management, Product, and Sales to deliver a seamless customer experience and drive math outcomes at scale.

Qualifications

• 2–5 years in Customer Success (startup or ed-tech a plus).
• Proven track record of retaining strong relationships with districts.
• Comfortable working independently and in front of large groups.
• Analytical mindset with data-driven decision making.
• Eagerness to learn Magma product inside out.

Responsibilities

• Own relationships with district leaders and teachers.
• Get deep on each district's goals and make Magma indispensable to achieving them.
• Keep a pulse on customer health through regular check-ins and proactive outreach.
• Dig into usage data to spot trends, flag issues, and find opportunities.
• Run onboarding and adoption end-to-end, setting customers up for success.
• Deliver training (virtual and onsite) that actually sticks.
• Turn happy customers into champions - case studies, testimonials, the works.
• Feed customer insights back to the product team to shape what gets built next.
• Spot risks early - partner with Account Managers to turn at-risk accounts around before renewal.
• Hunt for expansion opportunities and help AMs grow existing accounts.

Skills

Customer Success

Relationship building

Data-driven decisions

Education technology

Public speaking

Job description

Magma Math US is seeking a Customer Success Manager to own a portfolio of district partners across the Southeast, building relationships with administrators, curriculum directors, coaches, and teachers to ensure sustained value from Magma.

You will work on adoption, training, and expansion, traveling to partner districts, collaborating with Account Management, Product, and Sales to deliver a seamless customer experience and drive math outcomes at scale.