EdTech District Success Manager

Magma Math; El Segundo (CA); Hybrid; USD 90,000 - 110,000; Full time

Job summary

Magma Math seeks a Customer Success Manager for the Los Angeles area to support midsize to large district partners in the Western US. You will onboard educators, coach school leaders, and drive adoption of Magma’s AI-powered math platform to achieve long-term value.

You will collaborate with account managers, product, and sales to ensure renewal and growth while delivering proactive training and data-driven insights across time zones and client groups.

Qualifications

• 2-5 years of work experience as a Customer Success Manager.
• Experience in ed tech, SaaS, and/or education.
• Desire to work in a scale-up environment.
• Proven track record of building and retaining strong relationships.
• Self-led and goal oriented.
• Eagerness to learn product’s technical aspects.
• Proactive problem solving and strong organizational abilities.

Responsibilities

• Build and maintain strong relationships with district leaders and teachers.
• Onboard teachers, coaches, and school leaders; ensure long-term success with Magma.
• Advise stakeholders on how to leverage Magma’s products and services.
• Collaborate with CS, Account Management, Product and Sales.
• Provide training and resources for virtual and onsite use of Magma.
• Identify growth opportunities with Account Managers to expand accounts.
• Encourage customer advocacy through case studies and testimonials.

Skills

CSM experience

EdTech

SaaS

Relationship building

Cross-functional collaboration

Data-driven decisions

Travel flexibility

High energy

Job description

Magma Math seeks a Customer Success Manager for the Los Angeles area to support midsize to large district partners in the Western US. You will onboard educators, coach school leaders, and drive adoption of Magma’s AI-powered math platform to achieve long-term value.

You will collaborate with account managers, product, and sales to ensure renewal and growth while delivering proactive training and data-driven insights across time zones and client groups.