EdTech District Success Manager

Magma Math

Dallas (TX)

Hybrid

USD 65,000 - 95,000

Full time

3 days ago

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Job summary

Magma Math is seeking a Customer Success Manager to own relationships with district partners across the Southeast and ensure educators gain real value from Magma. You’ll be on the ground with administrators, curriculum directors, coaches, and teachers, guiding adoption of our AI-powered math platform.

This hybrid Dallas-based role requires data‑driven health checks, onboarding and training, and proactive expansion opportunities, with travel ~20%.

Qualifications

2–5 years in Customer Success.
Proven ability to build relationships with district leaders and teachers.
Willingness to travel ~20% and present to varied audiences.
Experience in edtech or startup environments is a plus.

Responsibilities

Own relationships with district leaders and teachers - be their go-to person.
Get deep on each district's goals and make Magma indispensable to achieving them.
Keep a pulse on customer health through regular check-ins and proactive outreach.
Dig into usage data to spot trends, flag issues, and find opportunities.
Run onboarding and adoption end-to-end, setting customers up for success.
Deliver training (virtual and onsite) that actually sticks.
Turn happy customers into champions - case studies, testimonials, the works.
Feed customer insights back to the product team to shape what gets built next.
Spot risks early - partner with Account Managers to turn at-risk accounts around before renewal.
Hunt for expansion opportunities and help AMs grow existing accounts.