Satellite Sites TSP Lead

Old Dominion University; Norfolk (VA); On-site; USD 54,000 - 66,000; Full time

Job summary

Old Dominion University is seeking an Information Technology Specialist II to provide technical guidance and support for university IT resources, including workstations, laptops, mobile devices, virtual desktops, and Cloud services. The role emphasizes strong customer service, clear documentation, and reliable follow-through on commitments.

Based on the job description, the position requires substantial IT support experience, familiarity with AD/Azure AD, and proficiency with remote assistance

Qualifications

• Associates Degree or Higher in Computer Sciences or InformationTechnology-related discipline.
• Considerable information technology support experience in an acorporate, administrative, or educational setting.
• Familiarity with IT asset management suites such as Ivanti,LANDesk, Altiris, SCCM, Remedy, Microsoft Endpoint Manager orJamf
• Usage of a ticketing system such as Remedy, ServiceNow,Footprints or ZenDesk
• Understanding of Active Directory and Azure Active Directory,Group Policy or MDM policy
• Enterprise-level anti-virus / anti-malware suites
• Virtualization technologies such as Citrix, VMWare andVirtualBox
• Remote support applications such as Microsoft Remote Desktop,Dameware, LogMeIn or Apple Remote Desktop
• Familiarity with Linux distributions, software and managementtools
• Basic scripting in VBScript, Batch or Powershell – CompTIA A+,Network+ or Security+ certification.
• Fluency in collaboration tools such as Microsoft Teams, Zoom,WebEx, OneDrive, Box, Office 365

Responsibilities

• Provide technical guidance, knowledge, and support of university-managed IT resources.
• Support Networked and Stand-Alone Workstations, Laptops, Mobile Devices, and Virtual Desktops.
• Support Cloud Services such as Box or Office 365 and local/network printers.
• Maintain excellent customer service with faculty and staff, documenting work clearly and following up on commitments.

Skills

Windows

MacOS

Linux

iOS

Android

IT support

Customer service

Communication

Remote support

VBScript

PowerShell

Active Directory

Azure AD

Group Policy

MDM

Citrix

VMware

VirtualBox

Remedy

ServiceNow

Footprints

ZenDesk

SCCM

Jamf

IT asset management

Education

Associates Degree or Higher in Computer Sciences or IT

Tools

Ivanti

LANDesk

Altiris

SCCM

Remedy

Microsoft Endpoint Manager

Jamf

Job description

Posting Details

Role Title

Info Technology Specialist II

Role Code

39112

Pay Band

05

Working Title

Satellite Sites TSP Lead

Position Number

00685A

Department

TECH INNOVATION CONTRACTS

Location

Norfolk, VA

Type of Position

Classified

Type of Job

Full Time

EEO Category

C Technicians

Job Description

Provide technical guidance, knowledge, and support ofuniversity-managed IT resources including, but not limited to:Networked and Stand-Alone Workstations, Laptops, Mobile Devices andVirtual Desktops, Cloud Services such as Box or Office 365, Localand Networked Printers and Client and Server-Side applications.Exercise excellent customer service skills in support of allfaculty and staff members of the University through buildingrelationships, documenting work clearly and completely, followingup and following through on your commitments, learning continuouslyand delivering solid operational metrics.

Knowledge, skills and abilities

• Working knowledge of and ability to troubleshoot computer andmobile operating systems (Current and Past Versions of Windows,MacOS, Linux, iOS, and Android), hardware, software, peripherals,and appropriate system management and security tools in a networkenvironment.
• Efficient time management to prioritize tasks and handlemultiple projects and deadlines.
• Demonstrated ability to communicate professionally andeffectively with customers, team members, and leadership.

Special licenses, registration or certification

• Possession of valid driver’s license and insurable drivingrecord.

Level and type of experience

Considerable experience in information technology support.

Additional Considerations (supplemental knowledge, skills,abilities, education, experience, licensure, certification)

• Associates Degree or Higher in Computer Sciences or InformationTechnology-related discipline.
• Considerable information technology support experience in acorporate, administrative, or educational setting.
• Familiarity with IT asset management suites such as Ivanti,LANDesk, Altiris, SCCM, Remedy, Microsoft Endpoint Manager orJamf
• Usage of a ticketing system such as Remedy, ServiceNow,Footprints or ZenDesk
• Custom configuration of a computer purchase to meet end-userrequirements
• Understanding of Active Directory and Azure Active Directory,Group Policy or MDM policy
• Enterprise-level anti-virus / anti-malware suites
• Virtualization technologies such as Citrix, VMWare andVirtualBox
• Remote support applications such as Microsoft Remote Desktop,Dameware, LogMeIn or Apple Remote Desktop
• Familiarity with Linux distributions, software and managementtools
• Basic scripting in VBScript, Batch or Powershell – CompTIA A+,Network+ or Security+ certification.
• Fluency in collaboration tools such as Microsoft Teams, Zoom,WebEx, OneDrive, Box, Office 365

Considerable experience supporting a Health Sciences or Nursingeducation environment.

Conditions of Employment

This is an on-campus position, requiring a tradition 40- hour workweek.

Annual Salary/Hourly Rate

Salary is commensurate with education and experience and begins at$ - 59,754

Posting Detail Information

Job Requisition Number

S03424

Job Open To

General Public

Open Date

09/15/2026

Close Date

09/21/2026

Open Until Filled

No

Criminal Background Check

The final candidate is required to complete a criminal historycheck.

Equity Statement

It is the policy of Old Dominion University to provide equalemployment, educational and social opportunities for all persons,without regard to race (or traits historically associated with raceincluding hair texture, hair type, and protective hairstyles suchas braids, locks, and twists), color, religion, sex or gender(including pregnancy, childbirth, or related medical conditions),national origin, gender identity or expression, age, veteranstatus, disability, political affiliation, sexual orientation orgenetic information. Individuals from minoritized communities,women, veterans and individuals with disabilities are encouraged toapply.

Reasonable Accommodation Request

If you are an individual with a disability and require reasonableaccommodation, please contact the Division of Talent Management andCulture at [phone].

Alternative Hiring Process

In support of the Commonwealth’s commitment to inclusion, we areencouraging individuals with disabilities to apply through theCommonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need toprovide their AHP Letter (formerly called a Certificate ofDisability) provided by the Department for Aging &Rehabilitative Services ( DARS ), or the Department for the Blind& Vision Impaired ( DBVI ). Service-Connected Veterans may alsoapply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155.

Pay Transparency Nondiscrimination Provision

The contractor will not discharge or in any other mannerdiscriminate against employees or applicants because they haveinquired about, discussed, or disclosed their own pay or the pay ofanother employee or applicant. However, employees who have accessto the compensation information of other employees or applicants asa part of their essential job functions cannot disclose the pay ofother employees or applicants to individuals who do not otherwisehave access to compensation information, unless the disclosure is(a) in response to a formal complaint or charge, (b) in furtheranceof an investigation, proceeding, hearing, or action, including aninvestigation conducted by the employer, or consistent withcontractor’s legal duty to furnish information.