Customer Success & Mission Deployment Lead

Satlyt, Inc.; San Francisco (CA); In loco; USD 150.000 - 190.000; Tempo pieno

Descrizione del lavoro

Satlyt, Inc. is seeking a technical program manager to guide customers from contract signing through integration, deployment, and renewal. You will work at the intersection of customer success, program management, mission integration, and operations.

You will own onboarding, translate contracts into deployment plans, and coordinate engineering, payload, ground teams and partners to ensure successful outcomes across multiple deployments. This role requires strong PM discipline and startup agility.

Competenze

• 4+ years of experience in technical program management or similar.
• Demonstrated ownership of complex technical deployments.
• Strong project and program management skills.
• Ability to manage multiple teams, timelines, and dependencies.
• Strong technical fluency; comfortable working with engineering teams.
• Excellent written and verbal communication.
• Strong operational discipline.
• Ability to identify and elevate risks early.
• Comfortable operating in an early-stage startup.
• Strong ownership mindset.

Mansioni

• Own customer onboarding after contract signature.
• Convert contracts and statements of work into executable deployment plans.
• Coordinate Satlyt engineering, customer engineering, payload teams, ground teams, external partners.
• Establish and manage milestones, owners, timelines, dependencies, and success criteria.
• Manage integration and deployment schedules.
• Identify technical and operational risks before blockers.
• Coordinate testing and operational readiness.
• Maintain proactive customer communication.
• Own customer escalations through resolution.
• Manage multiple customer deployments simultaneously.
• Track adoption, usage, customer health, deployment progress, and outcomes.
• Identify opportunities to expand Satlyt across additional spacecraft and workloads.
• Support renewals and commercial expansion.
• Build standardized onboarding and deployment processes.
• Improve internal and customer-facing operational documentation.
• Help build the systems required to support a rapidly growing satellite fleet.

Conoscenze

4+ years experience

Ownership of deployments

Project & program mgmt

Multi-team coordination

Technical fluency

Engineering collaboration

Written & verbal communication

Operational discipline

Risk identification & escalation

Startup agility

Ownership mindset

Descrizione del lavoro

You will be responsible for taking Satlyt customers from signed contract through integration, deployment, successful operations, renewal, and expansion.

This role sits at the intersection of customer success, technical program management, mission integration, and operations.

Satlyt is building the secure AI operating layer for satellites. Our customers deploy Satlyt across spacecraft and supporting infrastructure to run software, AI, networking, and data-processing workloads in environments where integration complexity and mission schedules matter.

• Own customer onboarding after contract signature

• Convert contracts and statements of work into executable deployment plans

• Coordinate

  • Satlyt engineering

  • Customer engineering

  • Payload teams

  • Ground teams

  • External partners

• Establish and manage

  • Milestones

  • Owners

  • Timelines

  • Dependencies

  • Success criteria

• Manage integration and deployment schedules

• Identify technical and operational risks before they become blockers

• Coordinate testing and operational readiness

• Maintain proactive customer communication

• Own customer escalations through resolution

• Manage multiple customer deployments simultaneously

• Track

  • Adoption

  • Usage

  • Customer health

  • Deployment progress

  • Customer outcomes

• Identify opportunities to expand Satlyt across additional spacecraft and workloads

• Support renewals and commercial expansion

• Build standardized onboarding and deployment processes

• Improve internal and customer-facing operational documentation

• Help build the systems required to support a rapidly growing satellite fleet

• 4+ years of experience in technical program management, technical customer success, mission management, solutions delivery, aerospace, defense, infrastructure, or a similar environment

• Demonstrated ownership of complex technical deployments

• Strong project and program management skills

• Ability to manage multiple teams, timelines, and dependencies

• Strong technical fluency

• Comfortable working directly with engineering teams

• Excellent written and verbal communication

• Strong operational discipline

• Ability to identify and elevate risks early

• Comfortable operating in an early-stage startup

• Strong ownership mindset

• Satellite mission operations

• Spacecraft integration

• Aerospace program management

• Launch campaign experience

• Government or defense programs

• Technical SaaS or infrastructure products

• Developer platforms

• Hardware/software integration

• Experience owning customer renewals or expansion