SAP S/4HANA Tier 1 VOC Support Engineer

Ledgent Technology; Plano (TX); On-site; USD 48,000 - 55,000; Full time

Job summary

Ledgent Technology is seeking a qualified SAP Application Support Specialist to provide Tier 1 Voice of Customer (VOC) support for SAP S/4HANA. The role emphasizes technical aptitude and analytical skills to sustain business-critical systems across a global environment.

The ideal candidate has a Bachelor's degree in CS/IT and at least 2 years of software development (VB, C#, Java). SAP exposure is a plus; strong problem-solving and communication skills are essential.

Qualifications

• Minimum of a Bachelor's degree in Computer Science, Information Technology, or a related discipline.
• Minimum of 2 years in software development (e.g., VB, C#, Java, or equivalent technologies) required.
• SAP Experience: Exposure to SAP environments (S/4HANA preferred) is not required but preferred.
• Experience with Database modeling with RDBMS (e.g. Oracle, MS SQL, Maria DB, etc.) preferred.
• Understanding and experience in system development lifecycle preferred.
• Demonstrated ability to interpret and analyze complex source code and technical documentation.
• Strong analytical, diagnostic, and problem-solving abilities required.
• Excellent communication and interpersonal skills, with the ability to interact effectively across teams and client organizations required.
• Strong organizational and time management skills, with the ability to prioritize and manage multiple tasks concurrently.
• High degree of professionalism, accountability, and customer service orientation required.
• Prior experience in client-facing roles preferred.

Responsibilities

• Provide Tier 1 VOC support to end users operating on the SAP S/4HANA platform.
• Investigate, analyze, and troubleshoot reported issues, escalating as appropriate to higher support tiers.
• Review source code and system configurations to assist in root cause identification.
• Collaborate with internal IT, SAP functional, and technical teams to ensure effective resolution of incidents.
• Document all customer interactions, issue details, and resolutions in accordance with established procedures.
• Communicate technical findings clearly and professionally to both technical and non-technical audiences.
• Support continuous improvement initiatives aimed at enhancing support efficiency and customer satisfaction.

Skills

VB

C#

Java

Software development

Analytical thinking

Communication

Education

Bachelor's degree in Computer Science or Information Technology

Tools

SAP (S/4HANA)

Oracle

MS SQL

MariaDB

Job description

Ledgent Technology is seeking a qualified SAP Application Support Specialist to provide Tier 1 Voice of Customer (VOC) support for SAP S/4HANA. The role emphasizes technical aptitude and analytical skills to sustain business-critical systems across a global environment.

The ideal candidate has a Bachelor's degree in CS/IT and at least 2 years of software development (VB, C#, Java). SAP exposure is a plus; strong problem-solving and communication skills are essential.