SAP S/4HANA Process Leader—Sales, Service & Pricing

PARKER HANNIFIN CORP; Cleveland (OH); On-site; USD 107,000 - 188,000; Full time

Benefits offered by this job

Annual incentive program

401(k) with company match

Tuition reimbursement

Paid time off

Career development

Job summary

Parker Hannifin Corp’s Motion Systems Group seeks an experienced SAP S/4HANA Deployment Leader to own group-wide SAP processes across Sales, Customer Service, Pricing and Distribution. You will drive standardization, governance, and adoption across divisions and locations, partnering with corporate SAP, IT, and site teams.

You will lead SAP-enabled workflows for sales orders, customer service, pricing, distribution, and fulfillment, ensuring readiness, testing, training, and smooth go-live with

Qualifications

• Four-year degree in business, supply chain, operations, finance, information systems, sales operations, logistics, or related field.
• 8+ years of experience in sales operations, customer service, pricing, distribution, order management, supply chain, ERP processes, or related commercial operations.
• 2+ years leading cross-functional projects, implementations, or process improvement initiatives.
• Strong knowledge of sales order management, customer service, pricing, distribution, fulfillment, and ERP-enabled processes.
• Demonstrated ability to lead process standardization, fit-to-standard adoption, change management, and deployment readiness.

Responsibilities

• Lead SAP-enabled sales order management and customer service processes.
• Standardize order entry, order changes, blocks, returns, credits, debits, and customer issue resolution.
• Partner with sales, customer service, supply chain, operations, and finance to support reliable order execution.
• Improve order accuracy, visibility, responsiveness, and customer experience.
• Identify opportunities to reduce manual work and improve process discipline.
• Lead alignment of SAP-enabled pricing, condition management, customer agreements, discounts, surcharges, and master data.
• Standardize pricing processes with governance, approvals, and compliance.
• Partner with sales, pricing, finance, and division leadership to support margin management and contract compliance.
• Ensure pricing data and controls support accurate orders, invoicing, and reporting.
• Identify and elevate pricing gaps, data issues, exceptions, and risks.
• Lead SAP-enabled distribution, delivery, shipping, and fulfillment processes.
• Standardize delivery creation, picking, packing, shipping, documentation, freight, and customer delivery requirements.
• Partner with distribution, operations, supply chain, customer service, finance, and logistics to support business continuity.
• Ensure integration with inventory, production, warehouse operations, transportation, billing, and customer communication.
• Improve delivery performance, transaction accuracy, customer service, and efficiency.
• Build strong relationships with Corporate SAP, group IT, division leadership, sales, customer service, pricing, distribution, supply chain, operations, finance, and site teams.
• Influence stakeholders to adopt Parker standard SAP processes.
• Provide coaching and training to implementation teams, process owners, super users, and end users.
• Lead cross-functional discussions to resolve process issues and support readiness.
• Support change management to drive engagement and sustained adoption.
• Support post-deployment sustainment of sales, customer service, pricing, distribution, and order fulfillment processes.
• Monitor adoption, compliance, stabilization, transaction quality, customer service impacts, and business performance.
• Partner with Corporate SAP and group IT on enhancements, business cases, and prioritization.
• Identify improvement opportunities and promote consistent execution across divisions and locations.
• Ensure deployed processes remain aligned with Parker enterprise standards and business objectives.

Skills

SAP S/4HANA

Sales operations

Customer service

Pricing

Distribution

Order management

Supply chain

ERP processes

Change management

Process standardization

Governance

Stakeholder influence

Education

Four-year degree in business, supply chain, operations, finance, information systems, sales operations, logistics, or related field

Tools

SAP S/4HANA

Job description

Parker Hannifin Corp’s Motion Systems Group seeks an experienced SAP S/4HANA Deployment Leader to own group-wide SAP processes across Sales, Customer Service, Pricing and Distribution. You will drive standardization, governance, and adoption across divisions and locations, partnering with corporate SAP, IT, and site teams.

You will lead SAP-enabled workflows for sales orders, customer service, pricing, distribution, and fulfillment, ensuring readiness, testing, training, and smooth go-live with