SAP S/4HANA Process Leader: Sales & Service

Parker Hannifin; Cleveland (OH); On-site; USD 107,000 - 188,000; Full time

Benefits offered by this job

Competitive compensation

Excellent benefits

Travel opportunities

Job summary

Parker Hannifin is seeking an experienced SAP S/4HANA Deployment Leader for the Motion Systems Group. You will own group-wide SAP business processes for sales, customer service, pricing, distribution, and order fulfillment, reporting to the Group VP of Business Development.

You will drive standardization, adoption, and readiness across divisions and locations, partnering with Corporate SAP and group IT to ensure alignment with Parker’s ERP strategy.

Qualifications

• Four-year degree in business, supply chain, operations, finance, information systems, sales operations, logistics, or related field.
• 8+ years of experience in sales operations, customer service, pricing, distribution, order management, supply chain, ERP processes, or related commercial operations.
• 2+ years leading cross-functional projects, implementations, or process improvement initiatives.
• Strong knowledge of sales order management, customer service, pricing, distribution, fulfillment, and ERP-enabled processes.
• Demonstrated ability to lead process standardization, fit-to-standard adoption, change management, and deployment readiness.
• Strong facilitation, communication, analytical, problem-solving, and stakeholder-influence skills.
• Ability to travel 25%–50%, with increased travel during deployment, cutover, go-live, and hypercare.

Responsibilities

• Lead deployment of SAP S/4HANA sales, customer service, pricing, distribution, and order fulfillment processes.
• Support divisions with readiness, pre-work, process assessments, data preparation, testing, training, cutover, go-live, hypercare, and stabilization.
• Identify process gaps, risks, exceptions, data needs, and organizational impacts.
• Drive adoption of Parker standard SAP processes and elevate key risks or decisions.
• Facilitate workshops to support process standardization, deployment readiness, and sustainment.
• Lead SAP-enabled sales order management and customer service processes.
• Standardize order entry, order changes, blocks, returns, credits, debits, and customer issue resolution.
• Partner with sales, customer service, supply chain, operations, and finance to support reliable order execution.
• Improve order accuracy, visibility, responsiveness, and customer experience.
• Identify opportunities to reduce manual work and improve process discipline.

Skills

Cross-functional leadership

Process standardization

Change management

Stakeholder influence

Facilitation & communication

Analytical problem solving

Travel willingness

Education

Four-year degree in business, supply chain, operations, finance, information systems, sales operations, logistics, or related field

Tools

SAP S/4HANA

Job description

Parker Hannifin is seeking an experienced SAP S/4HANA Deployment Leader for the Motion Systems Group. You will own group-wide SAP business processes for sales, customer service, pricing, distribution, and order fulfillment, reporting to the Group VP of Business Development.

You will drive standardization, adoption, and readiness across divisions and locations, partnering with Corporate SAP and group IT to ensure alignment with Parker’s ERP strategy.