SAP Planon AMS L2 Support Consultant

principal33; United States; Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Udemy доступ

German language courses

Growth opportunities

Job summary

Principal33 ищет опытного специалиста Planon AMS L2 для поддержки и конфигурации в гибридной среде. Ваша задача — обрабатывать эскалированные тикеты, устранять инциденты и улучшать конфигурацию Planon, включая модули ФМ и интеграции.

Приоритет — качественная документация и взаимодействие с бизнес-пользователями. У кандидатов должно быть 2+ года опыта Planon, знание ITIL, навыки SQL и владение английским языком на уровне B2+.

Qualifications

• 2+ лет практического опыта Planon (поддержка, конфигурация или внедрение) по нескольким модулям.
• Четкое понимание процессов Facility Management: обслуживание, пространство, контракты.
• Опыт работы в AMS или сервис-деске с тикетами, SLA и приоритетами (ITIL).
• Хорошие навыки SQL для анализа данных и устранения неполадок.
• Базовое понимание интеграций (REST/веб-сервисы, SSO).
• Структурированное решение проблем и документирование тикетов.

Responsibilities

• Переход по тикетам от L1, анализ, воспроизведение и устранение инцидентов в рамках SLA.
• Исправление конфигурационных проблем Planon (объекты, поля, макеты, рабочие процессы, доступ, отчеты).
• Поддержка мобильного приложения Planon: доступ пользователей, синхронизация, конфигурация устройств и приложений.
• Обработка запросов на обслуживание и мелких изменений (изменения полей, новые отчеты, корректировка рабочих процессов).
• Анализ данных через SQL и коррекция мастер-данных.
• Мониторинг интерфейсов и интеграций (REST, веб-сервисы, SSO).
• Эскалация дефектов продукта в Planon (L3) с четкими шагами воспроизведения и фиксацией.
• Поддержка релизов и обновлений: регрессионное тестирование, проверка влияния на кастомную конфигурацию.
• Обновление базы знаний, руководство по эксплуатации и известных ошибок.
• Обучение и поддержка ключевых пользователей; участие в анализе причин и устранении проблем.

Skills

Planon

ITIL

SQL

English B2+

Problem solving

Documentation

FM processes

BMC/BI concepts

Tools

Power BI

Qlik

REST/Web services

SSO

Job description

Задачи:

Position: Planon AMS L2 Support Consultant (Junior to Senior) Team size: 2–4 FTE, nearshore Engagement: long-term AMS, ITIL-based, SLA-driven Client language: German (preferred), English Take over tickets escalated from L1; analyse, reproduce and resolve incidents within agreed SLAs Fix configuration issues in Planon (business objects, fields, layouts, workflows, authorisation, reports) Support the Planon mobile apps: user access, synchronisation errors, device and app configuration Handle service requests and minor changes (field changes, new reports, workflow adjustments) Analyse data issues with SQL and correct master data where needed Monitor interfaces and integrations (REST/web services, file imports, SSO) and the C4A data feed Escalate product defects to Planon support (L3) with clear reproduction steps and follow up Support release and upgrade cycles: regression testing, impact checks on custom configuration Maintain the knowledge base, runbooks and known-error records Train and support key users; contribute to problem management and root-cause analysis.

Требования:

• 2+ years of hands-on Planon experience (support, configuration or implementation) on at least several of the modules above
• Solid understanding of facility management processes: maintenance (Hard-FM), soft services, space, contracts
• Experience working in an AMS or service desk setup with tickets, SLAs and priorities (ITIL processes)
• Good SQL skills for data analysis and troubleshooting
• Basic understanding of integrations (REST/web services, file interfaces, SSO)
• Structured problem-solving and clear written ticket documentation
• Fluent English (B2+)
• Candidates without full Planon coverage are welcome if they bring strong adjacent experience; we fund Planon training and certification.
• Planon certification (functional or technical)
• Experience on the service-provider side of FM (Facility Services Business Solution)
• Knowledge of BI tools (Power BI, Qlik) for C4A topics
• Experience with other IWMS/CAFM/EAM tools (e.g. IBM Maximo, SAP PM/RE-FX, Archibus, TRIRIGA)

Условия:

• Medical insurance: Your health, and your family's, is our top priority. You're fully covered.
• Holiday flat in Valencia: Dreaming of sunny days in Spain? Our company flat is ready for your next getaway.
• Gifts for special occasions: We love celebrating you. Expect thoughtful surprises on Easter, Women's Day, Father's Day, and more.
• Anniversary gifts: Your 1st, 5th, and 10th work anniversaries are milestones worth celebrating, and we mark each of them with a special gift.
• Team-building events: We value connection beyond work, offering engaging team experiences in great locations to inspire collaboration and fun.
• End of year celebrations: We wrap up each year with a special celebration, filled with joy, laughter, and unforgettable moments.
• Day off on your birthday: Your special day is yours to enjoy, no work required.
• Community and social initiatives: We bring people together through activities like Bring Your Kids to the Office Day, donation drives, tree planting, sporting events, decorating the Christmas tree with your colleagues, celebrating new office openings, Principal33's anniversary, and more.
• Access to Udemy: Growth matters, so you get unlimited access to thousands of courses. Develop your skills anytime, anywhere.
• German language courses: Dedicated courses to help you build your German skills, supporting both personal and professional growth.
• Personal and professional growth: We support your development through masterclasses with experienced trainers, and we're open to investing in courses and training that help you grow.
• Email address