SAP Order & Fulfillment Specialist

Kohler (Rehlko); Kohler (WI); Hybride; USD 45 000 - 65 000; Plein temps

Avantages offerts par ce poste

Competitive compensation

Work-life flexibility

Recognition and rewards

Career development

Inclusive workplace

Résumé du poste

Rehlko in Kohler, WI is seeking an Order Management Coordinator to serve as a key liaison between Rehlko, distributors, and customers, managing orders end-to-cash, from quotation to shipment and post-sale support. You will ensure accuracy, timely fulfillment, and clear communication throughout the lifecycle.

This hybrid role requires coordination with Sales, Finance, Logistics, Customer Service and other teams; you will identify process improvements, maintain data accuracy in SAP, Salesforce,

Responsabilités

• Create customer quotations in SAP and convert approved quotations into accurate sales orders as required.
• Process and manage customer purchase orders in SAP, ensuring accurate pricing, payment terms, delivery requirements, and compliance with Sales Administration policies and procedures.
• Create and manage outbound deliveries and shipments in SAP to support established service-level expectations and customer delivery requirements.
• Monitor order backlog, order status, and aged orders; proactively identify and resolve routine order holds, delays, discrepancies, and other issues that may impact timely shipment or order closure.
• Obtain and evaluate freight quotations and accurately apply freight charges to SAP sales orders in accordance with established rates, contracts, and internal policies.
• Conduct routine freight audits to identify discrepancies, validate charges, and support accurate billing and cost management.
• Maintain accurate and timely customer, order, shipment, and account information across SAP, Salesforce, Smartsheet, Microsoft Access, and other applicable business systems.
• Maintain customer master data, shipping instructions, Incoterms, export compliance information, and customer-specific delivery requirements.
• Support post-sale activities, including invoice discrepancy resolution, product returns, freight damage claims, short-shipment investigations, and other customer-related issues.
• Conduct regular order audits to ensure accuracy, compliance, and adherence to established processes and documentation standards, including reviewing orders processed by new Service Center associates.
• Provide backup support for assigned secondary accounts to ensure continuity of customer service and order man

Description du poste

Rehlko in Kohler, WI is seeking an Order Management Coordinator to serve as a key liaison between Rehlko, distributors, and customers, managing orders end-to-cash, from quotation to shipment and post-sale support. You will ensure accuracy, timely fulfillment, and clear communication throughout the lifecycle.

This hybrid role requires coordination with Sales, Finance, Logistics, Customer Service and other teams; you will identify process improvements, maintain data accuracy in SAP, Salesforce,