SAP ERP Customer Service Specialist

Malakye; Irvine (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

P.J. Salvage, headquartered in Irvine, CA, is seeking a Customer Service Representative to join our team. The role emphasizes deep SAP ERP expertise, accurate order processing, and proactive customer care to support fast-paced operations.

This position requires 5+ years of relevant experience, strong communication skills, and a collaborative approach to resolving issues and maintaining customer satisfaction.

Qualifications

• Dedicated and adaptable Customer Service Representative with over 5 years of hands-on experience managing high-volume accounts and order processing systems.
• Advanced proficiency in SAP ERP and Microsoft Office Suite, with specialized expertise in complex order entry, billing, logistics tracking, and return processing.

Responsibilities

• Manage high-volume accounts and order processing systems.
• Process orders, billing, and returns efficiently.
• Provide real-time logistics tracking updates to customers.
• Resolve customer inquiries with calm, empathetic communication to build loyalty.

Skills

SAP ERP

Order management

Invoice management

Logistics tracking

Returns management

Credit card processing

Team collaboration

Customer relations

Multitasking under pressure

Microsoft Office

Tools

FedEx Ship

Microsoft Office

Job description

P.J. Salvage, headquartered in Irvine, CA, is seeking a Customer Service Representative to join our team. The role emphasizes deep SAP ERP expertise, accurate order processing, and proactive customer care to support fast-paced operations.

This position requires 5+ years of relevant experience, strong communication skills, and a collaborative approach to resolving issues and maintaining customer satisfaction.