Customer Service Representative - SAP Order Management| $23.00 -$24.00| Urgently hiring! 842361

Helpmates Staffing Services; Irvine (CA); On-site; USD 32,000 - 33,000; Full time

Job summary

Helpmates Staffing Services in Irvine, CA is hiring a Customer Service Representative to serve as the main point of contact for order processing, customer support, and issue resolution. You will process orders in SAP, coordinate with logistics, and ensure timely delivery in a fast-paced manufacturing environment.

The ideal candidate has 5+ years in customer service or order management, experience with SAP, strong communication, and attention to detail.

Qualifications

• 5+ years of experience in customer service, order management, or sales support.
• Experience with manufacturing, distribution, or industrial environments.
• Bachelor’s degree preferred, or equivalent work experience.

Responsibilities

• Process and confirm customer purchase orders using SAP.
• Coordinate with freight and logistics for on-time delivery.
• Manage orders, backorders, inventory inquiries, and shipments.
• Provide order confirmations, tracking, pricing, and delivery details.
• Handle returns, cancellations, and SRA.
• Generate shipping documents (BOL, invoices, labels).
• Maintain records and documentation.
• Deliver prompt, professional resolution to inquiries.

Skills

CRM experience

Order management

Communication

Multitasking

Problem solving

Education

Bachelor's degree preferred, or equivalent

Tools

SAP

MS Office

Job description

Customer Service Representative – Urgently hiring in Irvine!Job Title: Customer Service RepresentativePay: $23.00-$24.00 per hourHours: 8:00 am - 5:00 pm (Monday–Friday)Start Date: ASAPLooking for a career that combines customer service passion with SAP order management expertise? Join a dynamic team in Irvine, CA, as a Customer Service Representative and make a positive impact every day. As a Customer Service Representative, you'll be the main point of contact for order processing, customer support, and resolving issues. You'll work closely with internal teams, customers, and logistics partners to ensure smooth order flow and timely delivery, helping to create a high-performance environment.What You'll DoAs a Customer Service Representative, you will be responsible for:• Processing and confirming customer purchase orders using SAP• Supporting Regional Account Managers with order processing and customer inquiries• Managing sales orders, backorders, inventory inquiries, and shipment coordination• Providing customers with order confirmations, tracking updates, pricing, and delivery details• Handling returns, cancellations, shortages, freight claims, and Sales Return Authorizations (SRA)• Generating shipping documents such as Bills of Lading, commercial invoices, and shipping labels• Coordinating with freight carriers to ensure timely, cost-effective deliveries• Partnering with warehouse, sales, and internal teams to facilitate order fulfillment• Maintaining accurate records, invoices, and documentation• Delivering prompt, professional resolution to customer inquiries and issuesWhat You'll BringThe ideal candidate for this role will have:• Proven hands-on CRM experience with order management, customer service, inventory inquiries, or returns processing• 5+ years of experience in customer service, order management, account coordination, or sales support• Experience working in manufacturing, distribution, or industrial environments• Success managing high-volume customer accounts and purchase orders• Strong communication, organizational, and problem-solving skills• Excellent attention to detail with the ability to multitask in a fast-paced setting• Proficiency in Microsoft Word, Excel, Outlook, and data entry• Experience with FedEx, freight logistics, Bills of Lading, and commercial invoices (preferred)• Strong customer service, conflict resolution, and relationship-building skills• Bachelor’s degree preferred, or equivalent work experienceWhy Join Us in Irvine?• Collaborative and supportive team environment• Opportunities to utilize and grow your SAP expertise• Stable company with long-term career growth• Make a direct impact by delivering exceptional customer experiences every day• Enjoy benefits offered once hired permanentlyLocation & ScheduleThis position is on-site in Irvine, CA, and offers standard weekday hours from 8:00 am to 5:00 pm.Ready to Take the Next Step?If you’re ready to leverage your SAP expertise and customer service skills in a rewarding role, apply today or reach out to our recruiting team to learn more. We’re hiring now—don’t miss out!#HSIR