Customer Service Rep – SAP ERP EXPERT ($29-$30/Hour)

Malakye; Irvine (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

P.J. Salvage, headquartered in Irvine, CA, is seeking a Customer Service Representative to join our team. The role emphasizes deep SAP ERP expertise, accurate order processing, and proactive customer care to support fast-paced operations.

This position requires 5+ years of relevant experience, strong communication skills, and a collaborative approach to resolving issues and maintaining customer satisfaction.

Qualifications

• Dedicated and adaptable Customer Service Representative with over 5 years of hands-on experience managing high-volume accounts and order processing systems.
• Advanced proficiency in SAP ERP and Microsoft Office Suite, with specialized expertise in complex order entry, billing, logistics tracking, and return processing.

Responsibilities

• Manage high-volume accounts and order processing systems.
• Process orders, billing, and returns efficiently.
• Provide real-time logistics tracking updates to customers.
• Resolve customer inquiries with calm, empathetic communication to build loyalty.

Skills

SAP ERP

Order management

Invoice management

Logistics tracking

Returns management

Credit card processing

Team collaboration

Customer relations

Multitasking under pressure

Microsoft Office

Tools

FedEx Ship

Microsoft Office

Job description

P.J. Salvage is a California lifestyle brand, specializing in the world’s softest pajamas, loungewear and lifestyle apparel (and the accessories to go with them!) With a multi-generational appeal, our collections inspire happiness & comfort so that you can more fully embrace life’s moments. Live cozy, feel playful, let your personality shine. Always comfy, never boring.

We are looking for a Customer Service Representative to join our team at our headquarters in Irvine, Ca. This position requires past experience with SAP ERP - you must know this software, we need this competency as a highest priority.

Summary

Dedicated and adaptable Customer Service Representative with over 5 years of hands-on experience managing high-volume accounts and order processing systems. Proven track record of seamless team integration, stepping in during staff absences to maintain uninterrupted service. Advanced proficiency in SAP ERP and Microsoft Office Suite, with specialized expertise in complex order entry, billing, logistics tracking, and return processing. Recognized for a calm, empathetic communication style that resolves customer inquiries efficiently while building long-term loyalty in fast-paced environments.

Core Competencies & Skills

• SAP ERP Proficiency: Expert in order entry, invoice retrieval, and navigation.
• Order & Invoice Management: Skilled in pulling, printing, and distributing invoices.
• Logistics Tracking: Proficient in locating shipping data and providing real-time tracking updates.
• Returns Management (RMA): Experienced in vetting rep documentation and processing Return Authorizations. Shipping Systems: Competent in creating return shipping labels via FedEx Ship
• Manager financial processing: Knowledgeable in secure credit card transaction processing.
• Team Collaboration: Reliable team player who fills gaps seamlessly during peer paid time off (PTO).
• Customer Relations: Gifted in managing difficult customer situations with a kind, friendly demeanor.
• Workplace Adaptability: Excellent multitasker thriving under pressure in high-velocity offices.