SAP Contract & Invoicing Specialist

KONE; Moline (IL); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Annual bonus

Job summary

KONE is seeking a Business Service Agent on the Key Account Contract team in Moline, IL to manage contract loading and changes into SAP and handle related invoicing. Ideal candidates have 2+ years in finance/customer service or related fields, strong SAP/MS Office skills, and a proven ability to prioritize and collaborate across teams to drive accurate order-to-cash outcomes.

The role emphasizes process improvement, data accuracy, and timely communication to support KONE's financial and customer

Qualifications

• 2+ years of relevant experience in finance, customer service, quality, change, or project management.
• Excellent interpersonal skills with strong organization, prioritization, and adaptability.
• Working knowledge of SAP and Microsoft Office.

Responsibilities

• Review contract language and enter information into SAP accurately and quickly.
• Manage ECMS queues to prioritize and complete tasks promptly.
• Communicate with Frontline submitters via ECMS Email/Phone/Chat to resolve requests.
• Escalate appropriately to keep outliers to a minimum.
• Identify process improvement needs and suggest documentation updates.
• Collaborate with KBS teams to ensure accurate order-to-cash results.
• Collaborate with the Key Account team to improve processes and submissions.
• Maintain schedule flexibility to meet business deadlines.
• Balance workload with peers to optimize utilization.

Skills

Interpersonal skills

Microsoft Office

SAP

Organization

Prioritization

Adaptability

Education

Associate degree

Tools

SAP

Microsoft Office

Job description

KONE is seeking a Business Service Agent on the Key Account Contract team in Moline, IL to manage contract loading and changes into SAP and handle related invoicing. Ideal candidates have 2+ years in finance/customer service or related fields, strong SAP/MS Office skills, and a proven ability to prioritize and collaborate across teams to drive accurate order-to-cash outcomes.

The role emphasizes process improvement, data accuracy, and timely communication to support KONE's financial and customer