KONE Business Services Agent

KONE; Moline (IL); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical, Prescription, Dental and Vet?

401K Employer Match

Flexible Spending Accounts (FSAs)

Paid Time Off

Parental Leave

Well-being Program

Tuition Reimbursement

Commuter Benefits

Job summary

KONE is seeking a Business Service Agent to manage invoicing and billing for customer accounts. The role partners with Key Account Managers to ensure timely and compliant submission of invoices and billing documents across assigned accounts.

Required qualifications include an Associate degree or equivalent and 2+ years in high-volume billing, plus strong Microsoft Office and SAP familiarity. Excellent communication and teamwork are essential.

Qualifications

• Associate degree or 2+ years in a high-volume billing role.
• Experience with invoicing and accounts receivable processes.
• Strong communication and organizational skills.

Responsibilities

• Manage invoicing in compliance with laws, policies, procedures and contracts.
• Own production and submission of key and non-key account invoices to customers.
• Coordinate with branches and account managers to meet invoicing requirements.
• Serve as SME for service billing and maintain billing documents for all accounts.
• Assist with accounts receivable reconciliation and resolve invoice questions.
• Partner with Americas KONE Business Services and key account sales teams.
• Other duties as assigned.

Skills

Interpersonal skills

Organization

Prioritization

Adaptability

Multitasking

Communication

Teamwork

Microsoft products

SAP experience

Education

Associate degree or equivalent

Tools

SAP

Microsoft Office

Job description

Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world's cities better places to live by providing innovative solutions that help make people's journeys safe, convenient and reliable.

Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others.

As a KONE Business Service Agent, you will partner with Key Account Managers to manage customer accounts and ensure invoices are submitted accurately, timely, and according to KONE collection compliance.

Essential Functions

• Manage all aspects of invoicing in an efficient and effective manner and in accordance with business/customer/legal laws, policies, procedures, and contractual requirements.
• Own production and submission of key and non-key account invoices to the customer.
• Coordinate with branches and account managers to ensure that all requirements are met for invoicing all accounts.
• As subject matter expert (SME) for service billing process, will be responsible for maintaining billing documents for all general and assigned customer-specific accounts.
• Assist with A/R account reconciliation for assigned key accounts. Problem solving and investigation for invoice questions and concerns from internal or external customers.
• Partner with Americas KONE Business Services and key account sales teams
• Other duties as assigned

You will bring an Associate's degree or equivalent to 2+ years of experience working in a high-volume Billing Role, including relevant experience in the finance/customer service/project management field to our KONE family.

Specific Skills, Knowledge & Behavior

• Excellent interpersonal skills
• Strong focus on organization/prioritization/adaptability
• Ability to manage multiple responsibilities while meeting company deadlines and customer requirements
• Ability to effectively communicate with KONE employees and customers
• Ability to work in a team environment
• Working knowledge of Microsoft products
• SAP experience a plus

About KONE

At KONE, we foster an innovative and collaborative culture, valuing each individual's contribution. Employee engagement and sustainability are key focuses, promoting ethical practices and mutual respect. We're proud to offer experiences and opportunities to help you achieve career and personal goals while maintaining a healthy work‑life balance.

We hire individuals who value culture because we believe culture drives innovation:

• We value your authentic self.
• Collaborative, creative, and supportive work environment.
• Passionate about safety, quality, and innovation
• We care about the communities where we live and work.

Just some of our many benefits include

• Competitive salary
• Flexible work schedule
• Opportunities to learn and grow
• 401K Employer Match
• 401k Employer Non‑elective Contribution
• Well‑being Program
• Medical, Prescription, Dental and Vision Insurance
• Digital Health Solutions & Telehealth
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• Employee Family Assistance Program (EFAP)
• Family & Medical Leave
• Parental Leave
• Leave to Care for a Domestic Partner
• Paid Time Off & Holidays
• Company Paid Life and AD&D Insurance
• Supplemental Life and AD&D Insurance
• Company Paid Short‑term and Long‑term Disability
• Buy‑Up Long‑term Disability
• Critical Illness Insurance
• Hospital Indemnity & Accident Insurance
• Identity Theft Protection
• Legal Insurance
• KONE Credit Union
• Tuition Reimbursement
• Commuter Benefits

Annual Base Pay Range

The hiring range for this role is $52,100 – $68,355. The compensation package offered will depend on candidate's ability to meet the requirements of the role, needs for the business strategy, and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location.

Variable Compensation

KONE Annual Bonus plan at 5% Target Incentive (50/50) based on achievement of company goals and individual goals.

KONE is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co‑workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.