SAP & Business Analytics Analyst — Production Support

United Illuminating; Orange (CT); On-site; USD 88,000 - 110,000; Full time

Benefits offered by this job

Competitive benefits

Bonus opportunities

12% 401(k) match

Health, dental, and vision insurance

Tuition reimbursement

Professional development

Job summary

The UNITED ILLUMINATING COMPANY is seeking a business/functional analyst to support the BR&S team in Connecticut. You will review daily error logs and perform root-cause analysis on billing/invoice issues in both test and production environments.

From an enhancement perspective, you will assist with requirements, design, testing, and production implementation across the full development lifecycle, coordinating with IT and business units.

Qualifications

• Bachelor’s Degree in Computer Science, Information Systems, or related field with a minimum of 3 to 5 years relevant experience preferred.
• Associates Degree in Computer Science, Information Systems, or related field with a minimum of 5 to 7 years relevant experience required.
• High School/GED with a minimum of 8 to 10 years advanced experience in this specific field.

Responsibilities

• Assist with day-to-day production support for Customer Service business units.
• Effectively identify, communicate, prioritize, document, and resolve SAP CCS and/or related interface production issues between business, IT, and/or vendors.
• Work closely with IT development resources and the CS teams on solution alternatives to resolve customer related defects, new developments and establish standards, procedures, and documentation of SAP system enhancements.
• Project support with business units, IT, and/or external vendors to understand, define business requirements and implement regulatory objectives in line with CCS system and/or related interfaces.
• Support analysis, project schedule, requirements/design documentation, test plans, testing, test result documentation, implementation, and post implementation support.
• Effectively prioritize and resolve project issues between business, IT, and/or vendors
• Create, maintain, and promote standard documentation (i.e., Requirements, test plans, test cases, project schedules, implementation plans, procedures, instructions, inventories, check lists, reference materials, training materials, templates, etc.)
• Ensure appropriate quality controls are in place and utilized relating to adequate audit mechanisms within the department operations.
• Ensure consistent and effective change control, quality assurance procedures, and corrective actions are utilized

Skills

Communication

Analytical thinking

Multitasking

Documentation

Interpersonal skills

Education

Bachelor’s Degree in CS/IS or related field

Associates Degree in CS/IS or related field

High School/GED with experience

Job description

The UNITED ILLUMINATING COMPANY is seeking a business/functional analyst to support the BR&S team in Connecticut. You will review daily error logs and perform root-cause analysis on billing/invoice issues in both test and production environments.

From an enhancement perspective, you will assist with requirements, design, testing, and production implementation across the full development lifecycle, coordinating with IT and business units.