SAP & Billing Support Analyst - Business & Tech Ops

Avangrid; Orange (CT); On-site; USD 88,000 - 110,000; Full time

Benefits offered by this job

Benefits package

Performance-based bonuses

12% 401(k) match

Health, dental, and vision insurance

Tuition reimbursement

Professional development and careerAdv

Job summary

The United Illuminating Company, a part of Avangrid, is seeking an Analyst to provide functional and business analytical support to the BR&S team. The role involves reviewing daily error logs, conducting root-cause analyses of billing and invoicing issues in test and production, and supporting lifecycle activities from requirements to production implementation.

Key duties include production support for Customer Service units, collaborating with IT and vendors on solutions, and documenting

Qualifications

• Strong verbal and written communication skills.
• Self-motivated with ability to manage multiple concurrent assignments.
• Detail-oriented with planning skills.
• Strong interpersonal skills and analytical ability.

Responsibilities

• Assist with day-to-day production support for Customer Service business units.
• Identify, communicate, prioritize, document, and resolve SAP CCS and related interface production issues.
• Collaborate with IT and CS teams on solutions for defects, new developments, and documentation.
• Support requirements, design, testing, implementation, and post‑go-live support.
• Create and maintain standard project documentation and ensure quality controls.

Job description

The United Illuminating Company, a part of Avangrid, is seeking an Analyst to provide functional and business analytical support to the BR&S team. The role involves reviewing daily error logs, conducting root-cause analyses of billing and invoicing issues in test and production, and supporting lifecycle activities from requirements to production implementation.

Key duties include production support for Customer Service units, collaborating with IT and vendors on solutions, and documenting