SAP-B1 Order Specialist: Customer Experience Lead

Keim Mineral Coatings of America, Inc.; Charlotte (NC); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

401(k) with matching

Paid time off

Job summary

Keim Mineral Coatings of America, Inc. is seeking a Customer Experience Specialist for our Charlotte, NC office.

You will support customers with accurate order entry, responsive communication, and professional daily service, serving as the main contact for calls, orders, and follow-up. The ideal candidate uses SAP Business One for order entry, reviews orders for accuracy and pricing, coordinates with sales and production teams, and maintains records.

Qualifications

• Previous experience in a customer service, order entry, or customer support role.
• Experience using SAP Business One for order entry, review, and related processes.
• Strong attention to detail and accuracy in handling customer orders and data.
• Experience managing phone communication and customer follow-up in a professional business environment.
• Ability to handle multiple priorities while maintaining organization and service quality.

Responsibilities

• Answer incoming customer calls in a professional, helpful, and timely manner.
• Enter customer orders accurately into SAP Business One and verify order details before processing.
• Review incoming orders for completeness, accuracy, pricing, shipping details, product information, and special requirements.
• Contact customers when additional information, clarification, or corrections are needed to process orders properly.
• Communicate with customers regarding order status, availability, shipping timing, and order-related questions.
• Coordinate with sales, operations, production, and logistics teams to help ensure smooth order flow and customer follow-through.
• Maintain accurate customer, order, and communication records in company systems.
• Help resolve order discrepancies, customer concerns, and service issues in a professional and solution-oriented manner.
• Support daily administrative and customer service activities related to order management and account support.
• Monitor open orders and follow up as needed to prevent delays, errors, or missed communication.
• Reinforce a high standard of responsiveness, accuracy, and professionalism in all customer interactions.

Skills

Customer service

Order entry

SAP Business One

Communication

Multi-tasking

Education

High school diploma

Tools

Microsoft Office

Job description

Keim Mineral Coatings of America, Inc. is seeking a Customer Experience Specialist for our Charlotte, NC office.

You will support customers with accurate order entry, responsive communication, and professional daily service, serving as the main contact for calls, orders, and follow-up. The ideal candidate uses SAP Business One for order entry, reviews orders for accuracy and pricing, coordinates with sales and production teams, and maintains records.