Santa Helper - The Promenade at Westlake

Caruso; Westlake (OH); Sur place; USD 23 000 - 32 000; Plein temps

Résumé du poste

Caruso is seeking Santa Helpers for a seasonal role at our properties in Westlake, OH. Begin in early November and run through December 24, 2026. You will greet guests, help children pose on Santa’s sleigh, and work to create a memorable holiday experience with professional enthusiasm.

This role requires strong English communication, a cheerful attitude, and the ability to work weekends and holidays while upholding Caruso Hospitality Standards for a 5-star service experience.

Qualifications

• Provide superb customer service with a professional demeanor.
• Minimum of two years’ experience in a hospitality setting.
• Excellent verbal communication and pleasant tone.
• Organized, detail oriented, self-starter able to work independently and with a team.
• Flexible to work weekends, early mornings, late nights and holidays.
• Must love the holidays and keep guests smiling.

Responsabilités

• Greet guests and assist with posing children on Santa’s sleigh.
• Monitor lines of waiting guests and answer questions about the property.
• Attend to special requests from guests and maintain a 5-star service standard.
• Perform other duties as assigned.

Connaissances

Customer service

Verbal communication

Professional demeanor

Independence

Teamwork

Flexibility

Formation

High School Diploma

Description du poste

Our Santa Helpers will provide an unparalleled level of service in a professional, friendly, warm, and engaging manner to exceed guest expectations. Santa Helpers will greet guests, assist with posing children on Santa’s sleigh, and work to provide a memorable holiday experience. This role will help monitor lines of waiting guests, answer questions regarding the property, and attend to special requests from guests. Santa Helpers will perform all responsibilities with professional enthusiasm and the highest regard for the true meaning of hospitality. Must be comfortable with spreading holiday cheer and utilizing a variety of seasonal greetings. This is a Seasonal role beginning early November, until 12/24/26.

ESSENTIAL FUNCTIONS

• Utilize all resources available to ensure full knowledge and understanding of Caruso property, to provide an exceptional 5-star service experience for our guests and/or residents.
• Comfortable with welcoming our valued guests using a variety of seasonal greetings including, but not limited to, “Happy Holidays”, “Merry Christmas”, “Happy New Year.”
• Uses outstanding customer service skills to properly resolve resident or guest complaints; follows company protocols through exercising “LEAP” from the Caruso Hospitality Standards.
• Other duties as assigned.

MINIMUM REQUIRED QUALIFICATIONS

• Ability to provide superb customer service skills, while always maintaining a professional and friendly demeanor.
• Minimum of two years’ experience in a hospitality setting.
• Excellent verbal communication skills; Professional and pleasant tone of service.
• Must be an organized, detail oriented, self-starter who is able to work independently and part of a group.
• Must be flexible to work weekends, early morning, late nights and holidays to support the operation and entire Concierge team needs.
• High School Graduate
• Must have happy, cheerful attitude and the ability to make kids smile
• Patience
• Must love the holidays!

PHYSICAL DEMANDS & WORK ENVIRONMENT

• Ability to understand and communicate effectively in English
• Able to push a Bell Cart or Flat Bed up to 30 pounds
• Standing for up to 8 hours a day
• Sitting up to 8 hours a day, walking up to 8 hours a day
• Ability to climb stairs
• Ability to stoop and bend
• Equipment used: phone system, computer, Radio, Bell Cart or Flat Bed Cart
• Prefer to be clean shaven at all times
• Uniform provided must be worn properly and in accordance to the uniform standards within the policies and procedures of this role.

$20 - $20 an hour