Seasonal Santa Helper: Holiday Concierge & Guest Cheer

Caruso; Westlake (OH); On-site; USD 23,000 - 32,000; Full time

Job summary

Caruso is seeking Santa Helpers for a seasonal role at our properties in Westlake, OH. Begin in early November and run through December 24, 2026. You will greet guests, help children pose on Santa’s sleigh, and work to create a memorable holiday experience with professional enthusiasm.

This role requires strong English communication, a cheerful attitude, and the ability to work weekends and holidays while upholding Caruso Hospitality Standards for a 5-star service experience.

Qualifications

• Provide superb customer service with a professional demeanor.
• Minimum of two years’ experience in a hospitality setting.
• Excellent verbal communication and pleasant tone.
• Organized, detail oriented, self-starter able to work independently and with a team.
• Flexible to work weekends, early mornings, late nights and holidays.
• Must love the holidays and keep guests smiling.

Responsibilities

• Greet guests and assist with posing children on Santa’s sleigh.
• Monitor lines of waiting guests and answer questions about the property.
• Attend to special requests from guests and maintain a 5-star service standard.
• Perform other duties as assigned.

Skills

Customer service

Verbal communication

Professional demeanor

Independence

Teamwork

Flexibility

Education

High School Diploma

Job description

Caruso is seeking Santa Helpers for a seasonal role at our properties in Westlake, OH. Begin in early November and run through December 24, 2026. You will greet guests, help children pose on Santa’s sleigh, and work to create a memorable holiday experience with professional enthusiasm.

This role requires strong English communication, a cheerful attitude, and the ability to work weekends and holidays while upholding Caruso Hospitality Standards for a 5-star service experience.