San Francisco, CA – Trainer

Alto; San Francisco (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

Alto is seeking a Driver Trainer to deliver high-quality training for new and current drivers in a dynamic, ride-hailing environment. You will coach on vehicle operation, safety procedures, and customer service, while tracking progress and helping improve training programs.

You will be responsible for hands-on sessions, safety compliance, and maintaining training records to support a safe, efficient driver network.

Qualifications

• Experience as a driver, trainer, or mentor in a transportation-related environment is preferred.
• Strong communication and coaching skills are essential.
• Ability to provide clear instructions and feedback to drivers.

Responsibilities

• Training Delivery: Lead engaging, hands-on training sessions for drivers.
• Coaching & Development: Provide feedback and support to help drivers improve their skills and confidence.
• Safety & Quality: Reinforce safety protocols and ensure compliance with procedures.
• Performance Assessment: Evaluate driver performance, track progress, and report on training completion.
• Problem-Solving: Address training-related questions in real time.
• Administrative Support: Maintain training records and documentation.

Skills

Driver Experience

Trainer/Mentor

Communication

Coaching

Attention to detail

Tech-savvy training tools

Job description

We’re looking for a dedicated and knowledgeable Driver Trainer to support our team by delivering high-quality training for new and existing drivers. This role focuses on ensuring that all drivers meet safety, operational, and performance standards while providing an engaging and effective learning experience.

As a Driver Trainer, you’ll play a key role in setting drivers up for success by coaching them on vehicle operation, safety procedures, and best practices for delivering excellent customer service. You’ll also track driver progress, provide feedback, and help improve training programs to meet the evolving needs of our team.

Key Responsibilities

• Training Delivery: Lead engaging, hands-on training sessions for new and existing drivers.
• Coaching & Development: Provide feedback and support to help drivers improve their skills and confidence.
• Safety & Quality: Reinforce safety protocols and ensure compliance with operational procedures.
• Performance Assessment: Evaluate driver performance, track progress, and report on training completion.
• Problem-Solving: Address training-related questions and challenges in real time.
• Administrative Support: Maintain training records, attendance logs, and documentation.

What We’re Looking For

• Experience as a driver, trainer, or mentor in a transportation-related environment preferred.
• Strong communication and coaching skills.
• Ability to provide clear instructions and feedback.
• Dependable and organized, with strong attention to detail.
• Comfortable using technology for training management and reporting.
• Flexible availability to meet business needs.

This is your opportunity to help build a team of safe, confident, and professional drivers. Join us and be part of a company that’s redefining the ride-hailing experience!

Physical Requirements:

• Able to communicate verbally and follow directions from our dispatch team.
• Comfortable with navigational apps (e.g., Uber driver app, Google Maps, Emails, Web Browsing).
• Capable of entering and exiting the vehicle consistently to assist customers with their luggage.
• Able to lift and carry up to 50 pounds regularly/occasionally.
• Must be able to sit for extended periods.

Americans with Disabilities Act (ADA):

The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.

EEO Statement:

Alto is committed to equal employment opportunities for all employees and applicants. We prohibit discrimination and harassment based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. This policy applies to all aspects of employment, including recruitment, hiring, placement, promotion, termination, compensation, and training. Alto participates in E-Verify to confirm your authorization to work in the U.S.