Field Service Technician 3 PSD

HOLT CAT; San Antonio (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

HOLT CAT is seeking a Field Service Technician III to perform face-to-face service at an off-site location, diagnosing, repairing, and reconditioning light to heavy construction equipment. You will work within the Power Systems Division (PSD) in San Antonio, TX, and travel as needed to service customers.

Qualifications include 3+ years of heavy equipment experience, a high school diploma or equivalent, and applicable certifications (MSHA, HVAC, Crane/Rigger).

Qualifications

• More than three years of heavy equipment experience required; five or more years preferred.
• High school diploma or equivalent preferred
• MSHA certification preferred
• Air conditioning certification preferred
• Crane/Rigger certifications preferred

Responsibilities

• Performs basic to intermediate repairs and minimal troubleshooting offsite with minimal supervision.
• Disassembles and assembles components to CAT specifications.
• Tests, adjusts, and verifies proper operation of repairs.
• Writes service reports and maintains customer records; accesses databases as needed.
• Operates equipment and vehicles with required licenses and certificates.
• Complies with safety policies and company standards.

Skills

Customer service

Troubleshooting

Mechanical repair

Hydraulics

Electrical systems

Communication

Crane operation

Forklift operation

Tooling proficiency

Education

High school diploma or equivalent

MSHA certification

Air conditioning certification

Crane/Rigger certifications

Tools

Crane

Forklift

Diagnostic tools

CAT service tools

Job description

The Field Service Technician III provides face-to-face customer service located at an off-site location and is responsible for the troubleshooting, diagnosing, repairing, and reconditioning of various light and heavy construction equipment.

Expected to model the following practices on a daily basis: Demonstrate alignment with the company’s mission and core business values; collaborate with key internal/external resources; participate in ongoing self-development.

Department: Power Systems Division (PSD). Employment Type: Full Time. Location: San Antonio, 5665 SE Loop 410, San Antonio, Texas, 78222. Workplace type: Onsite.

Essential Functions

• Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
• Performs basic to intermediate repairs and minimal troubleshooting offsite with minimal supervision
• Performs basic to intermediate troubleshooting and minimal diagnoses of equipment malfunctions and failures
• Removes and installs parts, disassembles and assembles components to CAT specifications
• Tests, makes adjustments, and verifies proper operation of all repairs and adjustments
• Prepares and completes all job related documents, writes service reports, orders parts, and maintains clear customer records; in addition, accesses databases required to complete job
• Operates equipment and vehicles with possession of all necessary licenses and certificates
• Maintains service vehicle inspection records, daily inspections and driver logs as required by the Department of Transportation
• Adheres to contamination control and HAZMAT rules and regulations
• Maintains all company equipment, tools, and vehicle in a good, clean, and working order
• Communicates job progress to supervisor and customer as needed
• Completes assigned jobs and task to meet flat rate time and re-work standards
• Works overtime as required by workload and customers' needs
• Completes all assigned Technician Training Path courses and safety training in a timely and proficient manner
• Projects professionalism with both internal and external customers, including personal appearance; may be relied upon to act as a mentor to lower level Technicians
• Requires regular and punctual employee attendance
• Performs other duties as assigned

Knowledge, Skills, and Abilities

• Knowledge of safe work procedures and practices
• Knowledge of equipment and tools, including their designs, uses, repair, and maintenance
• Intermediate knowledge of hydraulics, transmissions, engines, undercarriage, and electrical
• Demonstrates proficiency with current computer software, related hardware, and knowledge of machine electronic systems
• Exceptional skills in customer service
• Intermediate diagnostic and trouble‑shoving skills
• Planning and organizing skills to prioritize and plan work activities; uses time efficiently; plans for additional resources
• Operation and control skills of equipment or systems
• Equipment selection skills to determine the kind of tools and equipment needed to do a job
• Ability to communicate clearly and effectively, both verbally and in writing
• Ability to operate a crane and forklift, and obtain required certifications/licenses
• Ability to meet deadlines and work under fast‑paced, time constraining circumstances
• Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair
• The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects

Requirements

Education and Experience

• More than three years of heavy equipment experience required; five or more years preferred
• High school diploma or equivalent preferred
• MSHA certification preferred
• Air conditioning certification preferred
• Crane/Rigger certifications preferred

Supervisory Responsibilities

• None

Travel

• Travel required with a possibility of an overnight stay

Additional Requirements

• Valid Driver's license required
• Ability to obtain a valid Commercial Driver's License (CDL) and must have an acceptable driving record
• Must own required tools to perform repairs

Physical Requirements

• Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue
• Frequently moves materials or equipment weighing up to 80 lb
• Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina
• Ascends/descends with gradual or continuous progress by oneself, using both hands and feet and climbs up and down ladders and/or equipment
• Be able to maneuver safely and work underneath equipment
• Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work

Work Environment

• Requires wearing common protective or safety equipment
• Regularly works outdoors around moving mechanical parts and noise level may be loud at times
• May be exposed to weather extremes when working outside in conditions that include inclement weather, heat, cold, and humidity
• Exposure to small quantities of chemicals, dust, steam, high-pressure water, and high speed rotating equipment
• Required to perform work in cramped spaces and/or high places

Disclaimer: Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.