Salon Receptionist

Shlomi Mor Wigs; New York (NY); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Weekend availability

In-person role

Job summary

Shlomi Mor Wigs, a luxury wig salon in NYC, seeks a highly organized Front Desk Receptionist to manage client communications and daily operations with a premium guest experience. In this full-time, in-person role, you will handle calls and texts, book appointments, maintain the calendar in Boulevard, greet clients, and support stylists while upholding the brand’s standards of luxury and service.

Candidates should have 2–3+ years in a salon or client-facing role, excellent English, and the

Qualifications

• 2–3+ years of experience in a salon or client-facing role.
• Strong communication skills in English; Spanish a plus.
• Highly organized and detail-oriented with multitasking ability.
• Experience using booking systems and CRM tools.
• Professional, polished, and reliable; weekend availability required.

Responsibilities

• Answer calls, texts, and messages promptly with professionalism.
• Manage salon schedule using Boulevard and keep calendar organized.
• Greet clients and create a luxury, welcoming environment.
• Follow up with leads and ensure no inquiry is missed.
• Support stylists and front desk operations to run efficiently.
• Maintain accurate client records using the CRM system.

Skills

Client communication

Calendar management

English proficient

Detail oriented

Spanish a plus

Tools

Boulevard

Go High Level

Job description

Front Desk Receptionist at Shlomi Mor Wigs

Job Description

About Us

Shlomi Mor Wigs is a luxury wig salon in NYC specializing in high-end custom wigs and hair solutions. We work with clients experiencing hair loss as well as women seeking the highest level of beauty, confidence, and realism.

This is not a typical salon environment. We operate at a high level with a strong focus on client experience, organization, and results.

The Role

We are looking for a high-level Front Desk Receptionist who is extremely organized, detail-oriented, and driven. This role requires someone who can handle a fast-paced environment, take ownership of responsibilities, and maintain a high standard of service and organization at all times.

Must be available to work at least one weekend day (Saturday or Sunday). This is a full-time, in-person position.

What You'll Be Responsible For

1. Client Communication

• Answer all incoming calls, texts, and messages quickly and professionally
• Respond to new leads with urgency (this directly impacts sales)
• Ensure no client inquiry is missed

2. Booking & Calendar Control

• Manage the salon schedule using Boulevard
• Keep the calendar organized and optimized
• Coordinate appointments for the team to ensure smooth daily flow

3. Client Experience

• Greet every client warmly and professionally
• Create a luxury, welcoming environment
• Assist with client check-ins, check-outs, and overall experience

4. Follow-Up & Lead Management

• Follow up with leads and past consultations
• Ensure no opportunity is lost due to lack of follow-up
• Help increase client show rate and retention

5. Daily Operations Support

• Support stylists and assistants throughout the day
• Help solve scheduling or client issues quickly
• Keep the front desk clean, organized, and running efficiently

6. Systems & Organization

• Use Go High Level (CRM) to track client communication
• Maintain accurate records of client activity
• Help improve internal systems and processes

Requirements

• 2–3+ years of experience in a salon or client-facing role
• Strong communication skills (English required, Spanish a plus)
• Highly organized and detail-oriented
• Able to multitask in a fast-paced environment
• Comfortable using booking systems and CRM tools
• Professional, polished, and reliable
• Must be available to work at least one weekend day (Saturday or Sunday)

Who This Role Is For

• Someone who takes ownership, not just direction
• Someone who follows up without being told
• Someone who works with urgency and attention to detail
• Someone who thrives in a fast-paced, high-standard environment

Who This Role Is NOT For

• Someone looking for a basic receptionist job
• Someone who avoids responsibility
• Someone who needs constant supervision
• Someone who is not comfortable with follow-up and communication

Application Questions

• A new client texts in but stops responding after your first reply. What steps would you take over the next 48 hours?
• How do you make sure no client inquiry or task falls through the cracks during a busy day?
• This role requires working at least one weekend day (Saturday or Sunday). Are you able to commit to this schedule?