Administrative Sales Coordinator

Blondie's Story; Columbus (IN); On-site; USD 17,047 - 24,280; Part time

Benefits offered by this job

At-cost salon/spa services

Paid time off (PTO) for eligible employees

Ongoing training and mentorship

Job summary

Blondie's Story in Columbus, IN is hiring an Administrative Sales Coordinator to enhance the guest experience while driving sales growth. You'll be responsible for providing exceptional service, managing appointments, and promoting services and products effectively.

The ideal candidate possesses strong communication and organizational skills, has client-facing experience, and is passionate about the beauty and wellness industry. Join a dynamic team with opportunities for training and growth!

Qualifications

• 1+ years of client-facing experience in luxury, wellness, retail, or hospitality settings.
• Strong written and verbal communication skills.
• Experience with scheduling and POS systems preferred.

Responsibilities

• Upsell and cross-sell services at booking and checkout.
• Greet guests warmly and provide tours.
• Manage front desk systems and ensure smooth operations.

Skills

Client-facing experience

Communication skills

Organizational skills

Sales abilities

Education

Associate’s degree in Business Administration or related field

Tools

Scheduling and POS systems

Job description

Administrative Sales Coordinator

Position Available August 2026

Department: Front Desk & Retail Operations, Reports To: Administrative & Retail Services Manager, Location: Blondie’s Salon & Spa.

Position Summary

Blondie’s Salon & Spa is seeking a personable, organized, and sales‑driven individual to join our team as an Administrative Sales Coordinator. This role is the heartbeat of the guest experience, serving as both the first and last impression for every client. You will provide exceptional hospitality, ensuring a smooth and efficient check‑in/checkout process, and drive revenue through strategic sales and rebooking efforts.

Key Responsibilities

Sales & Revenue Growth

• Upsell and cross‑sell services at booking, check‑in, and checkout
• Recommend retail products and educate guests on home care
• Ensure every guest prebooks their next appointment before leaving
• Meet or exceed sales goals (retail, rebooking, upgrades)
• Identify and recommend improvements to front desk systems and flow

Guest Experience & Retention

• Greet every guest warmly and offer a beverage upon arrival
• Provide tours to new guests to familiarize them with the space and services
• Ensure guest consent forms are completed and profiles are updated
• Confirm appointments 48 hours in advance and cancel unconfirmed visits
• Follow up with new guests via text or phone after their first visit
• Encourage referrals and 5‑star reviews
• Manage product order forms and rebooking protocols
• Respond to guest messages via phone, email, and social media

Systems & Processes

• Open and close the salon, including managing the till and balancing the drawer
• Complete all daily and weekly responsibilities outlined on the front desk task list
• Maintain accurate records in the CRM, including guest notes and service history
• Manage the waitlist and offer upgrades or promotions when applicable
• Keep front desk and retail displays clean, organized, and well‑stocked
• Send surveys, manage guest forms, and follow proper check‑in/out procedures

Professionalism & Collaboration

• Communicate clearly and consistently with service providers regarding guest needs
• Stay educated on services, promotions, and retail product offerings
• Use approved scripts and best practices to drive guest conversions
• Maintain a polished, professional appearance in alignment with salon branding
• Participate actively in team meetings, trainings, and front desk performance initiatives

Key Performance Indicators (KPIs)

• Rebooking rate
• Retail sales per guest
• Upsell/add‑on percentage
• Guest retention and satisfaction
• Number of 5‑star reviews and guest referrals

Compensation & Benefits

• Starting pay: $15.00/hour
• At-cost salon/spa services for employees
• Paid time off (PTO) for eligible employees
• Ongoing training and mentorship
• Career path into leadership, operations, or management roles

Schedule

• Tuesday 3:00 PM-8:00 PM, Thursday 3:00 PM-8:00 PM, Friday 8:15 AM-6:00 PM, Saturday 8:15 AM-3:00 PM
• Additional coverage or hours may be offered based on availability and business needs

Dress Code & Professional Standards

All team members are expected to maintain a sophisticated business casual appearance with a commitment to exceptional personal grooming and presentation. As a luxury salon and spa, team image is a direct reflection of the brand. Professionalism in both appearance and behavior is required at all times.

Preferred Qualifications

• 1+ years of client‑facing experience in luxury, wellness, retail, or hospitality settings
• OR an Associate’s degree in Business Administration, Marketing, or a related field
• Strong written and verbal communication skills
• Experience with scheduling and POS systems (Phorest experience preferred)
• High attention to detail, organizational skills, and time management
• Ability to maintain professionalism and composure in a fast‑paced environment

Additional Requirements

• Ability to stand for extended periods and handle a fast‑paced workflow
• Must demonstrate discretion, accountability, and a client‑first mindset