Salon Guest Experience & Retail Specialist

JCPenney; Rolla (MO); On-site; USD 42,981,120 - 53,726,400; Full time

Benefits offered by this job

Medical/Dental/Vision

Paid vacation/holidays

401(k) with Company match

Employee discount

Job summary

JCPenney is seeking a Salon Customer Experience Specialist to create a welcoming, professional experience at the front desk, manage appointments, and support guest needs throughout their visit.

You will drive retail sales by recommending products aligned with guest needs, while partnering with stylists to reinforce recommendations at checkout. The role emphasizes customer service, teamwork, and achieving sales targets in a salon setting.

Qualifications

• Passion for Salon: love for salon products and services.
• Results: drive sales, profit, and customer service; work efficiently.
• Ownership: take accountability and build positive relationships.
• Intensity: improve customer experience with energy and urgency.

Responsibilities

• Proactively recommends retail products based on guests' needs and promotions.
• Greets guests with warmth and professionalism, ensuring a memorable first impression.
• Meets or exceeds attendance standards and supports events to drive traffic and bookings.
• Handles front desk operations: scheduling, check-in/out, and payment processing.

Skills

Passion for Salon

Results

Ownership

Intensity

Job description

JCPenney is seeking a Salon Customer Experience Specialist to create a welcoming, professional experience at the front desk, manage appointments, and support guest needs throughout their visit.

You will drive retail sales by recommending products aligned with guest needs, while partnering with stylists to reinforce recommendations at checkout. The role emphasizes customer service, teamwork, and achieving sales targets in a salon setting.