Salon Guest Experience & Retail Specialist

JCPenney; Kentucky; On-site; USD 16,531 - 20,664; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) with company match

Employee discount

Paid holidays

Job summary

JCPenney Salon is seeking a Salon Customer Experience Specialist in Kentucky. You will be the first and last impression, ensuring a welcoming, professional, and elevated guest experience while managing front desk operations and accurate appointment scheduling.

You will confidently recommend and sell retail products to support each guest's hair routine, collaborate with stylists, and help drive salon success through exceptional service and product knowledge.

Qualifications

• Demonstrates passion for salon products and services.
• Drives sales while delivering exceptional guest experience.
• Maintains professional, welcoming front desk presence.
• Collaborates with stylists and management to support salon goals.

Responsibilities

• Greet guests warmly and manage front desk operations.
• Schedule and confirm appointments accurately.
• Educate guests on product benefits and usage.
• Upsell products to support guest hair routines and drive sales.
• Support promotions, launches, and limited-time offers.
• Help guests rebook and promote loyalty programs.

Skills

Customer service

Sales skills

Communication

Team collaboration

Job description

JCPenney Salon is seeking a Salon Customer Experience Specialist in Kentucky. You will be the first and last impression, ensuring a welcoming, professional, and elevated guest experience while managing front desk operations and accurate appointment scheduling.

You will confidently recommend and sell retail products to support each guest's hair routine, collaborate with stylists, and help drive salon success through exceptional service and product knowledge.