Salon Guest Experience & Retail Sales Pro

JCPenney; Pennsylvania; On-site; USD 17,220 - 21,531; Full time

Benefits offered by this job

Medical/dental/vision benefits

401(k) with company match

Associate discount on JCPenney merch

Job summary

JCPenney in Pennsylvania seeks a Salon Customer Experience Specialist to greet guests and manage front desk operations with a welcoming, professional touch. You will schedule appointments, assist guests with product recommendations, and support the salon team to ensure a smooth, courteous experience throughout their visit.

You will drive retail sales, promote JCPenney Rewards, and work to meet daily goals while upholding cleanliness and policy standards.

Qualifications

• Passion for salon: love for products and services and understanding client benefits.
• Results: solve problems, drive sales, and deliver strong customer service.
• Ownership: take accountability and build positive relationships.
• Intensity: improve the customer experience with energy and urgency.

Responsibilities

• Manage front desk operations and accurate appointment scheduling.
• Greet guests with warmth and professionalism and ensure a seamless visit from check-in to check-out.
• Educate guests on product benefits and usage to support at-home care routines and upsell where appropriate.
• Collaborate with stylists and managers to support promotions, events, and service bookings.
• Handle inquiries efficiently and maintain salon cleanliness and organization.
• Track product levels and restock retail shelves while alerting leadership to low stock.

Skills

Passion for salon

Results oriented

Ownership

Intensity

Job description

JCPenney in Pennsylvania seeks a Salon Customer Experience Specialist to greet guests and manage front desk operations with a welcoming, professional touch. You will schedule appointments, assist guests with product recommendations, and support the salon team to ensure a smooth, courteous experience throughout their visit.

You will drive retail sales, promote JCPenney Rewards, and work to meet daily goals while upholding cleanliness and policy standards.