Salon Experience Lead: Groomer & Trainer

PetSmart, Inc.; Santa Ana (CA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart, Inc. in Santa Ana, CA, is seeking a Salon Experience Lead (Groomer & Salon Trainer) to deliver high-quality grooming services and mentor bathers and stylists through the development program. This role emphasizes pet welfare, customer service, and adherence to PetSmart standards.

The position focuses on leading salon operations, booking management, and driving salon sales while supporting the grooming team’s professional growth and skill development.

Qualifications

• 2+ years grooming experience; may be asked to complete a technical exam.
• Full-time availability; evenings, weekends, and holidays as needed.
• Proficiency with grooming tools and products to perform technical work safely.
• Proficiency in computer applications.
• Strong written and verbal communication skills.

Responsibilities

• Facilitates the associate experience and supports associate development including training, onboarding, mentoring, coaching, and performance feedback.
• Develops new and existing associates through bather and stylist certification processes.
• Identifies candidates for academy training to become stylists.
• Delegates and validates daily salon tasks; handles associate grievances and promotions.

Skills

Grooming proficiency

People leadership

Communication skills

Technical grooming knowledge

Tools

Booking system

Job description

PetSmart, Inc. in Santa Ana, CA, is seeking a Salon Experience Lead (Groomer & Salon Trainer) to deliver high-quality grooming services and mentor bathers and stylists through the development program. This role emphasizes pet welfare, customer service, and adherence to PetSmart standards.

The position focuses on leading salon operations, booking management, and driving salon sales while supporting the grooming team’s professional growth and skill development.