Salon Director: Lead Experience & Operations

Sun Tan City; Madison (WI); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

PTO

Flexible Scheduling

401(k) with Company Match

Daily Pay

Employee Discounts

Professional Development

Casual Dress Code

Free Company Apparel

Free Tanning

Free Spray Tanning

Free Wellness Spa

Job summary

Sun Tan City in Madison, WI is seeking a Salon Director to lead daily operations, staff scheduling, and ensure exceptional client experiences. The role focuses on coaching employees, maintaining salon cleanliness, and driving sales while upholding Sun Tan City values.

The ideal candidate will have management or sales experience, strong leadership, and solid computer skills. A college education is preferred but not required; a dynamic, customer-focused mindset is essential.

Qualifications

• College education preferred, but not required.
• Management and/or Sales experience required.
• Basic computer skills (Word, Excel, Outlook)
• Strong knowledge of client service techniques and operational practices.
• Strong problem-solving and organizational/planning skills.
• Strong leadership skills with the ability to coach and mentor.
• Team building skills.
• Ability to prioritize and delegate.

Responsibilities

• Developing and coaching employees to provide amazing client experiences.
• Following up swiftly on client concerns and issues.
• Consistently sets a positive example and demonstrates a calm demeanor during periods of high volume.
• Displays a client comes first attitude by holding team members accountable for quality client service.
• Drives company metrics by developing action plans and directly motivates and instructs the salon team.
• Manages with integrity and honesty and promotes the culture, values, and mission of Sun Tan City.
• Plans, identifies, communicates, and delegates responsibilities to team members to ensure smooth flow of operations.
• Directly responsible for the cleanliness, maintenance, sanitation, and organization of the salon.
• Manages salon staffing levels to ensure employee development and maintain salon operational requirements.
• Adherence to wage and hour laws for non-exempt team members and minors.
• Uses operational tools to plan for and achieve operational excellence (labor guidelines, reports, cash management, inventory).
• Uses financial reports to identify trends and address issues in salon performance.
• Regularly conducts performance assessments, providing feedback and setting goals to improve sales performance.
• Manage ongoing sales.
• The Salon Director works a 5-day, 40-hour workweek (minimum) and rotating shifts.

Skills

Management experience

Sales experience

Leadership

Client service

Team building

Delegation

Communication

Organizational skills

Ability to train staff

Education

College degree preferred

Tools

Word

Excel

Outlook

Job description

Sun Tan City in Madison, WI is seeking a Salon Director to lead daily operations, staff scheduling, and ensure exceptional client experiences. The role focuses on coaching employees, maintaining salon cleanliness, and driving sales while upholding Sun Tan City values.

The ideal candidate will have management or sales experience, strong leadership, and solid computer skills. A college education is preferred but not required; a dynamic, customer-focused mindset is essential.