Salon Director: Lead Client Experience & Growth

Sun Tan City; Raleigh (NC); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

401(k)

Flexible schedule

Paid time off

Training & development

Opportunity for advancement

Employee discounts

Bonus based on performance

Job summary

Sun Tan City in Raleigh, NC seeks a Salon Director to lead a team and manage overall salon operations, staffing, client experience, and safety.

You will supervise hiring, training, scheduling, and performance, ensure cleanliness, monitor metrics, and uphold Sun Tan City’s standards. This role offers advancement and comprehensive benefits.

Ideal candidates have management or sales experience, strong leadership, and thrive in a fast-paced environment.

Qualifications

• College education preferred, but not required.
• Management and/or Sales experience required.
• Basic computer skills (Word, Excel, and Outlook).
• Ability to manage effectively in a fast-paced environment.
• Strong knowledge of client service techniques and operational practices.
• Strong problem-solving and organizational/planning skills.
• Strong leaderships skills, with the ability to coach and mentor while having knowledge of supervisory practices and procedures.
• Team building skills
• Ability to prioritize and delegate.

Responsibilities

• Developing and coaching employees to provide amazing client experiences.
• Following up swiftly on client concerns and issues.
• Consistently sets a positive example and demonstrates a calm demeanor during periods of high volume.
• Displays a client comes first attitude by holding team members accountable for quality client service.
• Drives company metrics by developing action plans. Directly motivates and instructs the salon team by implementing company programs.
• Manages with integrity and honesty and promotes the culture, values, and mission of Sun Tan City.
• Plans, Identifies, communicates, and delegates responsibilities to team members to ensure smooth flow of operations.
• Directly responsible for the cleanliness, maintenance, sanitation, and organization of the salon.
• Manages salon staffing levels to ensure employee development and maintain salon operational requirements.
• Adherence to applicable wage and hour laws for non-exempt team members and minors.
• Uses all operational tools to plan for and achieve operational excellence in the salon. Tools include labor guidelines, reports, cash management and inventory management.
• Utilizes financial reports to identify and address trends and issues in salon performance.
• Regularly conducts performance assessments, providing feedback and setting challenging goals to improve sales performance.
• Manage ongoing sales.
• The Salon Director is required to work a 5-day workweek of 40 hours per week. (minimum)
• The Salon Director is required to work a varying number of mid and/or closing shifts each week as determined by their supervisors based on business trends and staffing needs.

Skills

Management experience

Sales experience

Leadership

Customer service

Staff development

Problem solving

Organizational skills

Communication

Education

College education preferred

Tools

Word

Excel

Outlook

Job description

Sun Tan City in Raleigh, NC seeks a Salon Director to lead a team and manage overall salon operations, staffing, client experience, and safety.

You will supervise hiring, training, scheduling, and performance, ensure cleanliness, monitor metrics, and uphold Sun Tan City’s standards. This role offers advancement and comprehensive benefits.

Ideal candidates have management or sales experience, strong leadership, and thrive in a fast-paced environment.