Strategic Salesforce Service Cloud Architect | Hybrid

Capgemini; Chicago (IL); Hybrid; USD 101.000 - 183.000; Vollzeit

Benefits dieser Stelle

Vacation & holidays

Health, dental & vision

401(k) retirement plans

Life and disability insurance

Zusammenfassung

Capgemini is seeking an experienced Salesforce Solution Architect to lead the design and implementation of scalable, high-performing Salesforce solutions. You will own the Salesforce architecture, including data model, security, and DevOps, while driving governance and best practices across initiatives.

You will collaborate with governance groups, lead technical design efforts, and produce comprehensive documentation.

Qualifikationen

• Minimum 5 years of Salesforce implementation experience as a Solution Architect.
• Proven expertise in Salesforce Service Cloud and related capabilities.
• Strong understanding of Salesforce architecture components, including data modeling, security, integrations, and DevOps.
• Experience leading technical design and governance processes.
• Salesforce Certifications: Service Cloud, Experience Cloud (required).
• Experience with Revenue Cloud and handling sensitive data (e.g., export control).
• Familiarity with analytics tools and integration frameworks.
• Excellent communication and documentation skills.

Aufgaben

• Own the Salesforce architecture, including data model, security, environment strategy, DevOps, integrations, analytics, and roadmap updates.
• Lead and participate in Salesforce and Technology governance groups, providing thought leadership in solution design, technical design, and quality assurance.
• Drive high-level technical design for all Salesforce changes and enhancements, ensuring adherence to architectural principles and standards.
• Produce high-quality documentation and oversee low-level technical design deliverables.
• Design and implement scalable, high-performing solutions in Salesforce, evaluating when third-party solutions may be more appropriate.
• Create High-Level Designs (HLD) and documentation based on business requirements for Service and Support, including potential integration with Revenue Cloud and handling export control data.

Kenntnisse

Salesforce architecture

Service Cloud

Data modeling

Integrations

DevOps

Governance

Documentation

Communication

Leadership

Tools

Revenue Cloud

Jobbeschreibung

Capgemini is seeking an experienced Salesforce Solution Architect to lead the design and implementation of scalable, high-performing Salesforce solutions. You will own the Salesforce architecture, including data model, security, and DevOps, while driving governance and best practices across initiatives.

You will collaborate with governance groups, lead technical design efforts, and produce comprehensive documentation.