Salesforce Service Operations Administrator

Dn Solutions America Corporation; Schaumburg (IL); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

401(k)

Health, Vision, and Dental Insurance

Life Insurance

Short-Term Disability

Paid Time Off

Job summary

DN Solutions America is seeking an experienced Service Administrator to support the Customer Service Team. The role focuses on Salesforce Service CRM operations, data management, and reporting to drive service efficiencies.

Responsibilities include managing service tickets, service orders, and appointments; producing dashboards and KPIs; and coordinating with dealers, field service engineers, and internal users. A strong CRM background and MS Office skills are required.

Qualifications

• Associate degree or college diploma in Business Administration, Information Systems, Engineering Administration, or a related field preferred.
• Experience with CRM systems required; Salesforce Service Cloud/Field Service strongly preferred.
• SAP experience strongly preferred.
• Proficiency with Microsoft Office, particularly Excel, Word, and PowerPoint.

Responsibilities

• Manage Salesforce Service CRM operations: oversee daily service cases, service orders and appointments, data accuracy and closure.
• Monitor and analyze service data; create and maintain Salesforce reports, dashboards, and KPIs.
• Support CRM system development and testing: gather requirements, coordinate enhancements with HQ IT, test and implement.
• Train CRM users: develop procedures, work instructions, training materials, and user guidance.
• Coordinate service communications, appointments, work orders, and engineer schedules; assist dealers and internal teams with Salesforce, SAP and other service-related systems.

Skills

CRM operations

Data management

Stakeholder training

Education

Associate degree in Business Administration / IS / Engineering Administration

Tools

Salesforce Service Cloud/Field Service

SAP

Microsoft Office

Job description

DN Solutions America is seeking an experienced Service Administrator to support the Customer Service Team. The role focuses on Salesforce Service CRM operations, data management, and reporting to drive service efficiencies.

Responsibilities include managing service tickets, service orders, and appointments; producing dashboards and KPIs; and coordinating with dealers, field service engineers, and internal users. A strong CRM background and MS Office skills are required.