Salesforce Service CRM Administrator

DN Solutions America; Schaumburg (IL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k)

Health insurance

Vision insurance

Dental insurance

Life insurance

Short-term disability

Paid time off

Employee referral program

Job summary

DN Solutions America is seeking an Service Administrator to provide engineering and administrative support to the Customer Service Team. You will manage Salesforce Service CRM operations, service tickets, orders, and appointments, ensure data accuracy, and support dealers, field engineers, and internal users.

This role requires strong organizational and analytical skills, Salesforce administration experience, and proficiency with Microsoft Office.

Qualifications

• Associate degree or college diploma in Business Administration, Information Systems, Engineering Administration, or a related field preferred.
• Experience with CRM systems required; Salesforce Service Cloud/Field Service strongly preferred.
• General understanding of Customer Service and Field Service operations, including service requests, dispatch/scheduling, field service activities, Service Orders, Service Appointments, and service completion.
• Experience with Salesforce administration, CRM operations, data management, reporting, or user support preferred.
• SAP experience strongly preferred.
• Proficiency with Microsoft Office, particularly Excel, Word, and PowerPoint.
• Experience with invoicing, bookkeeping, purchasing, or purchase order processes preferred.

Responsibilities

• Oversee daily Salesforce Service CRM operations: manage service cases, service orders, appointments, scheduling, data accuracy, and user support.
• Create and maintain Salesforce reports, dashboards, and KPIs; identify trends and opportunities for improvement.
• Gather user requirements, troubleshoot issues, coordinate enhancements with HQ IT, and assist with testing and implementation.
• Develop procedures, work instructions, and training materials; provide user training and promote CRM process adherence.
• Coordinate service communications, appointments, work orders, and engineer schedules with dealers and internal teams.
• Maintain warranty records and support invoicing, purchasing, reporting, and other service administration activities.

Skills

CRM operations

Data management

Analytical skills

Communication skills

Problem-solving

Training willingness

Education

Associate degree in Business Administration or related field

Tools

Salesforce

Service Cloud

SAP

Microsoft Excel

Job description

DN Solutions America is seeking an Service Administrator to provide engineering and administrative support to the Customer Service Team. You will manage Salesforce Service CRM operations, service tickets, orders, and appointments, ensure data accuracy, and support dealers, field engineers, and internal users.

This role requires strong organizational and analytical skills, Salesforce administration experience, and proficiency with Microsoft Office.