Salesforce Service/ Cloud Administrator

Diverse Lynx; Carmel (IN); On-site; USD 65,000 - 85,000; Full time

Job summary

Diverse Lynx is hiring a Salesforce Service Cloud Administrator in Carmel, Indiana to provide configuration and operational support for the Service Cloud environment. You will work closely with other administrators to ensure optimal performance and collaborate on complex solutions.

The ideal candidate will have at least 1 year of experience in Salesforce Service Cloud Administration and must hold a Certified Salesforce Administrator (ADM201) certification. Strong communication skills and the ability to manage shifting priorities are essential.

Qualifications

• Minimum 1 year experience in Salesforce Service Cloud Administration.
• Demonstrated ability to work under pressure and manage time effectively.
• Deep understanding of Salesforce.com technical requirements.

Responsibilities

• Configure and provide operational support for Salesforce Service Cloud.
• Monitor and track performance of Service Cloud configurations.
• Collaborate with architects and technical associates on complex solutions.

Skills

Salesforce Service Cloud Administration

Verbal and written communication skills

Problem solving

Time management

Education

Post-secondary degree or related experience

Certified Salesforce Administrator (ADM201)

Job description

DiverseLynx is a leading provider of information technology, consulting, application, IT infrastructure and IT services provider headquartered in NJ

Job Description

Summary Description:

The Salesforce Service Cloud Administrator is primarily responsible for the configuration, operational support, administration and performance tracking for instance of Service Cloud. The Service Cloud administrator will work alongside their fellow Service Cloud administrators to understand and proactively monitor all aspects of the Service Cloud configuration. Where applicable and necessary, she/he will collaborate with internal/external Salesforce architects/ integrators/crowdsource solutions and/or other internal data/technical associates when the complexity of identified solutions warrants it.

Education

Deal candidate will hold a post‑secondary degree/relevant work experience/be currently pursuing a degree in business / technology systems. Training requirements (licenses, programs or certificates) Certified Salesforce Administrator (ADM201) a minimum. Knowledge and skills (e.g. demonstrated ability to work under pressure, or possesses good written and oral communication skills).

Experience & Skills

Minimum 1 year experience in Salesforce Service Cloud Administration and/or implementation preferred. Deep understanding of Salesforce.com technical requirements, system configuration, user requirements and all related policies and procedures. Experience with customer reporting, modifying pages, views and dashboards. Experience with Force.com/VisualForce development platform considered an asset. Experience working with workflows and triggers to automate tasks. Experience creating custom objects and/or apex pages considered an asset. Ability to work/meet deadlines. Excellent verbal and written skills. Creative thinker / problem solver. Strong ability to work in a dynamic environment with shifting priorities.

Qualifications

201 Certification is mandatory.

Additional Information

All your information will be kept confidential according to EEO guidelines.