Salesforce Service Desk Pro | High-Volume Support

Concentrix; Austin (TX); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan

Paid time off

Holidays

Job summary

A reputable service company is seeking a Salesforce Production Support Specialist in Austin, Texas. This role focuses on user configuration requests and managing a high volume of support tickets. Candidates should have experience with Salesforce Service Desk, strong communication skills, and Salesforce Admin certification. The position offers a salary between $80,000 - $100,000, along with benefits like medical insurance and a retirement plan. Apply before December 18, 2025.

Qualifications

• Experience managing over 100 tickets per day is required.
• Salesforce Admin certification is mandatory.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Handle user configuration requests, including territory updates.
• Manage 100–150 support tickets daily.
• Adhere to SLA timelines for compliance.

Skills

Salesforce Service Desk experience

High-volume support experience

Salesforce Data Loader experience

Strong communication skills

Organizational skills

Salesforce Admin certification

Ability to work independently

Job description

A reputable service company is seeking a Salesforce Production Support Specialist in Austin, Texas. This role focuses on user configuration requests and managing a high volume of support tickets. Candidates should have experience with Salesforce Service Desk, strong communication skills, and Salesforce Admin certification. The position offers a salary between $80,000 - $100,000, along with benefits like medical insurance and a retirement plan. Apply before December 18, 2025.