Salesforce Developer - Production Support

GSPANN Technologies, Inc; San Francisco (CA); On-site; USD 130,000 - 160,000; Full time

Benefits offered by this job

Competitive benefits

Educational assistance

Career growth opportunities

Job summary

A global consulting firm is looking for an experienced Salesforce Developer for production support in San Francisco. The ideal candidate has over 8 years of experience in Salesforce CRM, particularly in high-usage environments. Key responsibilities include providing L2/L3 support, troubleshooting issues, and working with integration platforms. Candidates should be proficient in Apex and have good knowledge of either Python or Java. The role offers competitive benefits and professional growth opportunities.

Qualifications

• 8+ years of hands-on experience in Salesforce CRM with strong understanding of Sales Cloud and Service Cloud.
• Solid experience in production support roles within a high-usage Salesforce environment.
• Strong skills in declarative configuration including Flows and Process Builder.

Responsibilities

• Provide L2/L3 production support for Salesforce CRM.
• Troubleshoot and resolve issues related to workflows and data inconsistencies.
• Collaborate with business users to understand and solve functional problems.

Skills

Salesforce CRM

Apex

Python

Java

Declarative configuration

Integration platforms

Tools

Sales Cloud

Service Cloud

REST/SOAP APIs

Boomi

Job description

Salesforce Developer - Production Support

Headquartered in Milpitas, California, GSPANN provides consulting and IT services to global clients across multiple industries.

Senior Salesforce CRM Specialist to provide production support, long term. Interview Mode: Face To Face. Need expertise with Apex, will look into Apex code and debug issues; candidate should have good experience in Python or Java.

Key Responsibilities:

• Provide L2/L3 production support for Salesforce CRM, ensuring timely resolution of incidents, service requests, and user issues.
• Troubleshoot and resolve issues related to workflows, validation rules, triggers, flows, integrations, and data inconsistencies.
• Monitor system performance, identify recurring issues, and implement preventive measures.
• Collaborate with business users to understand functional problems and provide effective solutions.
• Work with development teams to analyze defects, propose fixes, and support deployment activities.
• Perform routine configuration updates including profiles, permission sets, page layouts, reports, dashboards, and flows.
• Ensure compliance with org-wide change management and release management processes.
• Support integrations between Salesforce and external systems using APIs and middleware.
• Maintain documentation for issue resolutions, configurations, and standard operating procedures.

Skills & Experience:

• 8+ years of hands‑on experience in Salesforce CRM with strong understanding of Sales Cloud, Service Cloud, and core platform features.
• Solid experience in production support roles, preferably in a high‑usage Salesforce environment.
• Strong skills in declarative configuration (Flows, Process Builder, Reports, Dashboards, etc.).
• Good understanding of Apex, SOQL, Visualforce, and Lightning Components (reading/debugging preferred).
• Experience working with integration platforms (Boomi, REST/SOAP APIs).
• Ability to analyze complex issues and provide quick, effective resolutions.

Working at GSPANN

GSPANN is a diverse, prosperous, and rewarding place to work. We provide competitive benefits, educational assistance, and career growth opportunities to our employees.

The company takes affirmative action to employ and advance individuals with disabilities and protected veterans and to treat qualified individuals without discrimination based on disability status. GSPANN is an equal opportunity employer for minorities, females, veterans, and disabled.

Seniority level

Mid‑Senior level

Employment type

Contract

Job function

Information Technology