Salesforce Service Cloud Production Stabilization Engineer
Cognizant
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Benefits offered by this job
Job summary
Cognizant is seeking a Salesforce Production Support Engineer to ensure stability, performance, and uptime of the Salesforce Service Cloud production environment. You will collaborate with developers, business stakeholders, end users, and cross-functional teams to minimize disruption and deliver a seamless customer service experience.
You will triage L2/L3 incidents, debug across Apex, LWC, and integrations, monitor production health and governor limits, and support release management and data
Qualifications
- 5+ years of hands-on Salesforce experience with Service Cloud.
- Proven experience resolving L2/L3 incidents within SLAs.
- Debugging across Apex, Triggers, Flows, LWC and Aura components.
- Experience supporting REST/SOAP integrations.
- Salesforce Administrator Certification and Platform Developer I.
- Experience with Service Cloud case management, queues, and permission sets.
Responsibilities
- Respond to and resolve production incidents within SLAs.
- Triage and troubleshoot issues across Apex, LWC, and Aura components.
- Monitor production health, governor limits, and integration queues.
- Conduct root cause analysis and implement permanent fixes.
- Support Service Cloud configuration, data management, and release activities.
Skills
Education
Tools
Job description
Cognizant is seeking a Salesforce Production Support Engineer to ensure stability, performance, and uptime of the Salesforce Service Cloud production environment. You will collaborate with developers, business stakeholders, end users, and cross-functional teams to minimize disruption and deliver a seamless customer service experience.
You will triage L2/L3 incidents, debug across Apex, LWC, and integrations, monitor production health and governor limits, and support release management and data
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