Technical Support Engineer – B2C Commerce Cloud

Salesforce; United States; Remote; USD 90,000 - 150,000; Full time

Job summary

Salesforce is seeking a Technical Support Engineer for B2C Commerce Cloud to act as the technical interface for customers facing challenges. You will provide solutions, manage customer expectations, and deliver quick, accurate support to maximize satisfaction.

You will work closely with development and SRE teams, demonstrate strong analytical and debugging skills, handle high-pressure situations, and maintain deep product knowledge and knowledge base documents.

Qualifications

• Bachelor's degree in Computer Science or equivalent.
• Excellent written and verbal communication.
• Engineering, programming, or technical support experience.
• Understanding of system architecture for web, app, and DB servers.
• Web app development and debugging experience.
• Troubleshooting HTML, JavaScript, CSS.
• Database concepts, RDBMS, SQL experience.
• Networking and data communication: DNS, SSL, firewalls, protocols.
• Japanese (fluent) and English (reading/writing required).

Responsibilities

• Troubleshoot technical issues for Salesforce B2C Commerce Cloud.
• Manage customer expectations and deliver excellent experience.
• Demonstrate advanced troubleshooting and problem-solving.
• Collaborate with development and SRE teams.
• Multitask under pressure and stay efficient.
• Establish and maintain technical expertise in product areas.
• Support teammates and maximize team performance.
• Attend related trainings and maintain up-to-date knowledge.
• Create and manage knowledge documents.

Skills

Bachelor's degree in Computer Science

Excellent communication

Engineering / programming / technical

System architecture understanding

Web development & debugging

Web technologies troubleshooting

Database & SQL experience

Networking & data comms concepts

Japanese & English proficiency

Education

Bachelor's degree in Computer Science

Job description

Salesforce is seeking a Technical Support Engineer for B2C Commerce Cloud to act as the technical interface for customers facing challenges. You will provide solutions, manage customer expectations, and deliver quick, accurate support to maximize satisfaction.

You will work closely with development and SRE teams, demonstrate strong analytical and debugging skills, handle high-pressure situations, and maintain deep product knowledge and knowledge base documents.