Remote Salesforce Production Support Specialist

Arena Technical Resources, LLC; Milford Mill (MD); Remote; USD 55,000 - 63,000; Full time

Job summary

Arena Technical Resources, LLC is seeking a Salesforce Production Support Analyst to manage access, monitor system performance with Dynatrace, and resolve incidents on a global client environment. Remote-friendly within Windsor Mill, MD area offerings and CMS public trust readiness are valued.

The role emphasizes incident management, cross-team collaboration, and hands-on configuration with Salesforce, Python automation, and industry-standard tools like JIRA, SharePoint, and Confluence.

Qualifications

• 3+ years hands-on Salesforce Admin experience.
• Experience with production incident management and root-cause analysis.
• Strong written and verbal communication skills.

Responsibilities

• Administering Salesforce access and permissions for users.
• Triaging and resolving production incidents; manage escalations and stakeholder communications.
• Provide Tier 2/3 support and troubleshoot with the Inquiry Response team.

Skills

Salesforce Admin

Dynatrace

Python

JIRA

Education

Bachelor's degree

Salesforce Certification

Tools

SharePoint

Confluence

Job description

Arena Technical Resources, LLC is seeking a Salesforce Production Support Analyst to manage access, monitor system performance with Dynatrace, and resolve incidents on a global client environment. Remote-friendly within Windsor Mill, MD area offerings and CMS public trust readiness are valued.

The role emphasizes incident management, cross-team collaboration, and hands-on configuration with Salesforce, Python automation, and industry-standard tools like JIRA, SharePoint, and Confluence.