Salesforce Service Cloud Lead & Platform Manager

AAA; Costa Mesa (CA); On-site; USD 146,000 - 195,000; Full time

Benefits offered by this job

Health coverage

401(K) saving plans with company match

Pension

Tuition assistance

Floating holidays and PTO

Paid parental leave

Wellness programs

Employee discounts

Job summary

Auto Club Enterprises is seeking a Salesforce Application Manager to lead the development, delivery, and ongoing support of Salesforce Service Cloud applications that power our member service experience. You will guide case management, Service Console experiences, Omni-Channel routing, and rapid deployments.

This role blends hands-on Salesforce depth with people leadership, accountability for production stability, and the growth of an internal team capable of building, enhancing, and supporting

Qualifications

• Bachelor's degree or equivalent practical experience.
• 10+ years in enterprise app development/delivery with substantial Salesforce experience.
• Proven experience managing software engineering teams and coaching.
• Strong experience delivering Salesforce Service Cloud in complex environments.
• Hands-on depth in Apex, LWCs, Flow, SOQL and platform limits.
• Experience with enterprise integrations using REST/SOAP APIs and middleware.

Responsibilities

• Lead and develop Salesforce developers and tech leads; set expectations for quality and delivery.
• Own application delivery with prioritized backlog and release plans.
• Guide Service Cloud solutions including case management and Omni-Channel.
• Provide technical leadership across architecture, design, and code.
• Deliver a connected service experience by integrating Salesforce with other systems.
• Build internal engineering capability through vendor collaboration and knowledge transfer.
• Own production reliability, incident response, and root-cause analysis.
• Strengthen testing and release discipline including UAT and deployment controls.
• Advance AI-enabled service with agent intelligence and automation.

Education

Bachelor's degree in Computer Science, Information Systems, or related field

Tools

Salesforce Service Cloud

Apex

Lightning Web Components

Flow

SOQL

REST/SOAP APIs

MuleSoft

Genesys

Guidewire

Platform Events

CI/CD

Job description

Auto Club Enterprises is seeking a Salesforce Application Manager to lead the development, delivery, and ongoing support of Salesforce Service Cloud applications that power our member service experience. You will guide case management, Service Console experiences, Omni-Channel routing, and rapid deployments.

This role blends hands-on Salesforce depth with people leadership, accountability for production stability, and the growth of an internal team capable of building, enhancing, and supporting