Salesforce Administrator (Service Cloud) - (Only W2)

G-TECH Services LLC; Dearborn (MI); On-site; USD 110,000 - 160,000; Full time

Job summary

G-TECH Services LLC seeks an experienced Salesforce Platform Owner/Technical Coordination Lead to govern a complex Salesforce ecosystem spanning customer service, dealer operations, and field service functions. You will be the main liaison between business stakeholders, IT teams, Salesforce partners, and platform vendors to ensure delivery and business value realization.

The ideal candidate has deep Salesforce expertise, strong business analysis skills, and proven success managing large-scale

Qualifications

• Bachelor's degree in a related field.
• 5+ years Salesforce experience.
• 2+ years as Platform Owner or similar role.
• Strong Salesforce Service Cloud experience.
• Experience with third-party implementation partners and large-scale Salesforce programs.
• Familiarity with Agile delivery methodologies.

Responsibilities

• Own and govern Salesforce platform strategy, roadmap, and delivery.
• Act as the primary point of contact between business teams, IT, Salesforce, and implementation partners.
• Review solution designs, user stories, architecture decisions, and release plans.
• Ensure scalable solutions using Salesforce best practices while minimizing technical debt.
• Lead requirements gathering, process mapping, backlog prioritization, and stakeholder management.
• Monitor platform adoption, KPIs, ROI, and user engagement.
• Oversee Agile delivery processes, sprint execution, testing, and release management.
• Manage Salesforce administrative functions including user setup, permissions, reports, dashboards, and workflows.
• Drive AI and Agentforce initiatives, governance, and adoption strategies.
• Support Data Cloud, Service Cloud, Automotive Cloud, Field Service, and integration initiatives.
• Partner with business leaders to identify process improvements and operational efficiencies.
• Lead change management, user enablement, and communication efforts.

Skills

Salesforce expertise

Platform ownership

Business analysis

Stakeholder management

Agile delivery

Release management

Change management

Communication skills

Partner management

AI initiatives

Education

Bachelor's degree in related field

Tools

Salesforce Service Cloud

Salesforce administration

Data Cloud

Field Service

Automotive Cloud

CRM integration

Job description

Title: Salesforce Administrator (Service Cloud)

Location: Dearborn, MI (Fully Onsite)

Duration: 12+ Months

Job Summary:

We are seeking an experienced Salesforce Platform Owner / Technical Coordination Lead to oversee and govern a complex Salesforce ecosystem supporting customer service, dealer operations, and field service functions. This role serves as the primary liaison between business stakeholders, IT teams, Salesforce partners, and platform vendors to ensure successful delivery, adoption, and business value realization.

The ideal candidate will possess deep Salesforce expertise, strong business analysis capabilities, platform administration experience, and proven success managing large-scale Salesforce implementations and third-party partners.

Key Responsibilities:

• Own and govern the Salesforce platform strategy, roadmap, and delivery.
• Act as the primary point of contact between business teams, IT, Salesforce, and implementation partners.
• Review solution designs, user stories, architecture decisions, and release plans.
• Ensure scalable solutions using Salesforce best practices while minimizing technical debt.
• Lead requirements gathering, process mapping, backlog prioritization, and stakeholder management.
• Monitor platform adoption, KPIs, ROI, and user engagement.
• Oversee Agile delivery processes, sprint execution, testing, and release management.
• Manage Salesforce administrative functions including user setup, permissions, reports, dashboards, and workflows.
• Drive AI and Agentforce initiatives, governance, and adoption strategies.
• Support Data Cloud, Service Cloud, Automotive Cloud, Field Service, and integration initiatives.
• Partner with business leaders to identify process improvements and operational efficiencies.
• Lead change management, user enablement, and communication efforts.

Required Qualifications:

• Bachelor's degree in Business, Information Technology, Computer Science, Engineering, or related field.
• 5+ years of Salesforce experience.
• 2+ years serving as a Platform Owner, Product Owner, Lead Administrator, Technical Account Manager, or similar role.
• Strong Salesforce Service Cloud experience.
• Experience with Salesforce administration and platform governance.
• Hands-on business analysis experience including requirements gathering, process mapping, and user story development.
• Experience managing third-party implementation partners and large-scale Salesforce programs.
• Familiarity with Agile delivery methodologies.
• Strong stakeholder management and communication skills.