Salesforce Senior Functional Consultant

Katzion a GlobalLogic Company; San Francisco (CA); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Restaurant discounts

Job summary

Katzion a GlobalLogic Company in San Francisco invites a Senior Salesforce Functional Consultant to join our AI and multi-cloud initiative. You will design scalable Salesforce solutions, map business processes, and drive adoption of Salesforce AI features.

You will lead discovery workshops, translate requirements into Epics, configure across Sales, Service, and Experience Clouds, oversee releases, and mentor junior consultants while staying ahead of Salesforce updates.

Qualifications

• 7+ years as Salesforce Functional Consultant/BA/Architect with end-to-end impl experience across industries.
• Deep functional knowledge of Sales Cloud, Service Cloud, and Experience Cloud.
• Practical understanding of Salesforce AI tools (Agentforce/Einstein) and declarative automation (Flow).
• Certifications in Sales/Service Cloud, Admin, Platform App Builder, or AI Specialist are preferred.

Responsibilities

• AI & Solution Advisory: guide stakeholders on Salesforce best practices and AI capabilities to optimize operations.
• Requirements & Process Mapping: run discovery, translate requirements into Epics/user stories, map optimized workflows.
• Solution Architecture & Configuration: design and configure scalable solutions across Sales, Service, Experience Clouds using Flow.
• Delivery & Change Management: oversee UAT, releases, and drive user adoption and ROI.
• Team Leadership: mentor junior consultants, standardise documentation, stay ahead of Salesforce releases.

Skills

Salesforce Flow

Sales Cloud

Service Cloud

Experience Cloud

AI Capabilities

Stakeholder Management

Team Leadership

Education

Bachelor's degree in related field

Tools

MuleSoft

AppExchange

Einstein AI

Job description

We’re Hiring: Senior Salesforce Functional Consultant (AI & Multi-Cloud)

We are looking for a Senior Salesforce Functional Consultant to bridge the gap between business strategy and cutting-edge tech. In this role, you will design scalable Salesforce solutions, drive business process optimization, and lead the adoption of Salesforce AI innovation.

Key Responsibilities

• AI & Solution Advisory: Act as a trusted advisor guiding stakeholders on Salesforce best practices, while identifying and implementing AI capabilities (e.g., Agentforce, Einstein Copilot, prompt engineering) to optimize operations.
• Requirements & Process Mapping: Lead discovery workshops, translate complex requirements into actionable Epics/user stories, and map optimized business workflows.
• Solution Architecture & Configuration: Design and configure robust, scalable solutions across Sales, Service, and Experience Clouds using advanced declarative automation (Salesforce Flow).
• Delivery & Change Management: Oversee UAT, manage end-to-end releases, and lead change management efforts to drive high user adoption and ROI.
• Team Leadership: Mentor junior consultants, standardise functional documentation practices, and stay ahead of Salesforce release features.

What We’re Looking for

• Experience: 7+ years as a Salesforce Functional Consultant, BA, or Solution Architect with end-to-end implementation experience across multiple industries.
• Cloud Expertise: Deep functional knowledge of Sales Cloud, Service Cloud, and Experience
• Cloud.AI & Tech Capabilities: Practical understanding of Salesforce AI tools (Agentforce/Einstein) and declarative automation (Flow), plus familiarity with MuleSoft/integrations and AppExchange apps.
• Certifications (Preferred): Sales Cloud, Service Cloud, Admin, Platform App Builder, or AI Specialist/Associate.
• Soft Skills: Exceptional stakeholder management, executive-level presentation skills, and a collaborative, problem-solving mindset.