Salesforce Sales & Service Cloud Administrator

Bounteous; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Bounteous is seeking an experienced Salesforce Sales Service Cloud Advanced Administrator to support the Caesars account. This role owns hands-on configuration and administration of the Salesforce org—objects, business processes, Flow-based automation, and approval processes—spanning Sales Cloud and Service Cloud.

You will work closely with Salesforce engineers, architects, product management, and program delivery leads in a highly collaborative delivery team, with opportunities to contribute to

Qualifications

• Hands-on configuration and administration of the Salesforce org.
• Experience across Sales Cloud and Service Cloud.
• Proficiency with Flow-based automation and approval processes.
• Strong collaboration within cross-functional delivery teams.

Responsibilities

• Own Salesforce configuration, objects, and business processes.
• Optimize SFSC setup and automation for the Caesars account.
• Collaborate with Salesforce engineers, architects, product management, and program delivery leads.

Skills

Salesforce Admin

Sales Cloud

Service Cloud

Flow automation

Approval processes

Cross-functional collaboration

Salesforce

Tools

Salesforce

Job description

Bounteous is a global AI Services firm where agentic engineering and human experience converge to deliver transformative business outcomes for the enterprise. We help organizations design, build, and scale AI-driven products, platforms, and processes. With more than 5,000 team members worldwide, Bounteous delivers AI that sticks, powering adoption and outcomes that move organizations from experimentation to true transformation. Bounteous is backed by New Mountain Capital, a New York-based growth-oriented investment firm that emphasizes business building.

Pacific Time Zone Coverage Required

We are seeking an experienced Salesforce Sales Service Cloud Advanced Administrator to support the Caesars account. This role owns hands‑on configuration and administration of the Salesforce org — objects, business processes, Flow‑based automation, and approval processes — spanning both Sales Cloud and Service Cloud (SFSC), with particular focus on SFSC setup and optimization. It's a highly collaborative role embedded within a cross‑functional delivery team, working daily alongside Salesforce engineers, architects, product management, and program delivery leads, with opportunities to contribute to Salesforce–Outlook integration and Agentforce proof‑of‑concept activities.