Salesforce QA

Matlen Silver; Florham Park (NJ); On-site; USD 120,000 - 150,000; Full time

Job summary

Matlen Silver is seeking a QA professional with hands-on Salesforce testing expertise and hands-on experience with Service Cloud, Omni-Channel routing, and digital engagement tools. The ideal candidate will lead functional, regression, and end-to-end testing across chat, voice, and CTI workflows.

The role requires 7–10+ years of QA experience, 4–6+ years in Salesforce testing, and strong experience with API testing, SQL/SOQL, and CI/CD pipelines.

Qualifications

• 7–10+ years of overall QA experience.
• 4–6+ years of hands-on Salesforce testing.
• Strong Salesforce Service Cloud / Service Console experience.
• Experience with Omni-Channel / routing and Guided Flows.
• Experience with Chat / Messaging / Digital Engagement.
• Experience with Voice / CTI / IVR.
• Knowledge of API testing (Postman, REST/SOAP).
• Experience with SQL/SOQL and data validation.
• Experience with CI/CD and Git.

Responsibilities

• Perform functional, regression, integration, E2E, and UAT/IAT testing.
• Perform API testing using Postman, REST/SOAP.
• Validate data with SQL/SOQL.
• Collaborate using Jira, Zephyr, TestRail or similar.
• Support CI/CD pipelines and Git workflows.

Skills

Salesforce testing

QA experience

Automation testing

API testing

SQL/SOQL

CI/CD

Git

Chat testing

Voice testing

Service Cloud

Service Console

Tools

Jira

Zephyr

TestRail

Postman

REST

SOAP

Job description

Looking for someone who has hands on automation experience using it for chat and voice testing around service cloud features.

Experience

• 7–10+ years of overall QA experience
• 4–6+ years of hands-on Salesforce testing
• Strong Salesforce Service Cloud / Service Console experience.

Core Salesforce

• Service Cloud
• Omni-Channel / routing
• Guided Flows / Screen Flows
• Chat / Messaging / Digital Engagement
• Voice / CTI / IVR
• Case Management and Knowledge

Automation & Testing

• Functional, regression, integration, E2E, and UAT/IAT testing
• API testing – Postman, REST/SOAP
• SQL/SOQL and data validation
• Jira + Zephyr, TestRail, or similar test management tools
• CI/CD and Git

AI – Strong Plus

• Agentforce
• Service Assist
• AI response validation/evaluation
• Prompt variation, negative testing, grounding/Knowledge validation, guardrails, or hallucination testing