Salesforce Software Tester / QA Tester

INFO ORIGIN; Michigan; On-site; USD 85,000 - 105,000; Full time

Job summary

INFO ORIGIN is seeking a Salesforce QA tester to join the Enterprise Contact Center team. You will design, maintain, and execute test cases in Azure DevOps for Salesforce applications in an agile setting.

The role requires strong hands-on testing, API testing with SoapUI or Postman, and experience with Service Cloud. You will collaborate with developers to ensure performance and security guidelines are met.

Qualifications

• Salesforce QA/testing experience (6+ years)
• Salesforce Service Cloud experience (4+ years)
• Azure DevOps testing experience (4+ years)
• CCaaS testing experience (Nice CXone) preferred (4+ years)
• SQL experience (1+ year)
• Selenium or other test automation tools (1+ year)
• Public health/government processes experience preferred (Michigan)

Responsibilities

• Test Salesforce applications and write test cases in Azure DevOps.
• Write Test Plans/Test Suites for Enterprise Contact Center projects.
• Define and implement automated test scripts and CI integration.
• Collaborate with developers to ensure testing results meet performance and scalability requirements.
• Identify automation framework improvements and recommend tools.
• Ensure solutions adhere to SOM security guidelines.

Skills

Salesforce QA/testing

Salesforce Service Cloud

Azure DevOps

CCaaS Testing (Nice CXone)

SQL

Selenium / Test Automation

Public Health Processes (MI)

Tools

SoapUI

Postman

Job description

Job Description

• As a Salesforce/CRM Tester, Candidate will be comfortable with Testing salesforce applications and utilizing Azure DevOps for designing, maintaining, and executing test cases for the Enterprise Contact Center team at the Client.

Responsibilities for this position include but are not limited to:

• Work in an agile environment and understand agile methodologies.
• Participate in vendor requirement sessions with customers and understand the requirements and be comfortable writing Test Plans/Test Suites in Azure DevOps and easily maintainable for SOM.
• Work with the customer, vendor, and Development Team to define Test scripts based on requirements for new projects and any future enhancements.
• Proficiency in interpreting requirements/user stories and writing test cases using Azure DevOps.
• Participate in defining and designing activities of the project engagement, to ensure a full understanding of client requirements prepared by the project team.
• Fully understand the capabilities and limitations of the technical environments of the applications used by the enterprise.
• Strong hands-on experience in writing positive and native test cases in Azure DevOps as per Salesforce Application needs.
• Identify automation framework and make recommendations for improvements.
• Familiarity with testing salesforce service cloud, including web services and Rest API, SOAP API, and Bulk API, using tools like SoapUI, Postman, or similar applications.
• Collaborate with developers to ensure testing results meet performance and scalability requirements.
• Develops and writes automated test scripts and plans to ensure that software functions as expected.
• Work with test engineers to implement new automation scripts and diagnose problems with existing scripts in a Continuous Integration environment.
• Knowledge of quality assurance methodologies and automation testing tools.
• Ensures the proposed solutions adhere to SOM security guidelines

Top Skills & Years of Experience:

• Salesforce QA/testing: 6 years (Required).
• Salesforce Service Cloud: 4 years (Required).
• Azure DevOps Test Suite: 4 years (Required).
• Nice CXone or other CCaaS Testing: 4 years (Preferred).
• SQL: 1 year (Preferred).
• Selenium/Test Automation or other Test automation tools: 1 year (Preferred).
• Experience in State of Michigan or other Government / Public Health Processes and guidelines (Preferred).