Salesforce Program Lead & Admin - Own CRM Portfolio

SURPLUS SOLUTIONS HOLDINGS LLC; Woonsocket (RI); On-site; USD 110,000 - 140,000; Full time

Job summary

SURPLUS SOLUTIONS HOLDINGS LLC in Woonsocket, RI is seeking a Salesforce Program Manager & Administrator. This role combines hands-on Salesforce development with project portfolio ownership and vendor liaison responsibilities to deliver CRM solutions across the business.

You will own the Salesforce environment end-to-end, gather requirements from across departments, configure enhancements, and manage external partners.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• 3+ years of Salesforce development experience and 2+ years of project management experience, preferably on CRM or other business-systems projects.
• Experience working directly with external development or implementation partners/vendors.
• Strong knowledge of Salesforce architecture and customization, with working proficiency in Apex, SOQL, and Lightning Web Components.
• Excellent written and verbal communication, leadership, and problem-solving skills, with comfort moving between technical and non-technical audiences.
• Familiarity with project management tools and methodologies.

Responsibilities

• Own and administer the Surplus Solutions Salesforce environment day to day.
• Take in requirements and enhancement requests from all departments and work with leadership to prioritize based on ease of implementation and overall business impact.
• Design, configure, and develop smaller Salesforce enhancements directly, using Apex, Lightning Web Components, flows , and APIs.
• Serve as the primary technical point of contact between SSLLC and its external Salesforce development partners for larger builds.
• Document Salesforce workflows, configurations, and business rules to build institutional knowledge that doesn't depend on any single partner.
• Translate business requirements from Operations, Sales, and other stakeholders into clear specs that development partners can scope and execute against.
• Hold partners accountable to project timelines, budgets, and quality standards; elevate and drive resolution of delivery issues as they arise.
• Coordinate contracts, statements of work, and invoicing with development partners alongside Finance and leadership.
• Own the full Salesforce project portfolio, maintaining visibility into what's in flight, what's queued, and what's complete.
• Define project scope, objectives, deliverables, and timelines aligned with business requirements.
• Develop and manage project plans and resource needs; lead cross-functional teams to deliver on time, within scope, and within budget.
• Coordinate user acceptance testing (UAT) and stakeholder sign-off prior to deployment.
• Provide regular project updates to senior management and clearly communicate risks.
• Serve as the first point of contact for internal Salesforce support cases.
• Triage incoming issues by severity and impact, resolving straightforward issues directly and routing larger or technical issues to a development partner or the project queue.
• Communicate resolution timelines and status clearly to affected users and their managers.

Skills

Salesforce development

Project management

Vendor management

Apex & LWC

Communication

Leadership

PM tools

Education

Bachelor's degree in Computer Science, Information Technology, or related field

Job description

SURPLUS SOLUTIONS HOLDINGS LLC in Woonsocket, RI is seeking a Salesforce Program Manager & Administrator. This role combines hands-on Salesforce development with project portfolio ownership and vendor liaison responsibilities to deliver CRM solutions across the business.

You will own the Salesforce environment end-to-end, gather requirements from across departments, configure enhancements, and manage external partners.