Salesforce Program Manager

Simplus; Providence (RI); On-site; USD 115,000 - 155,000; Full time

Job summary

Simplus is seeking a Salesforce Program Manager to lead complex Salesforce programs and oversee multi-workstream initiatives. You will bridge business stakeholders and technical teams to ensure timely, on-budget delivery aligned with Salesforce best practices.

The ideal candidate has 5+ years of enterprise program management experience with Salesforce implementations and a strong grasp of Sales, Service, and Experience Clouds. Join a global team delivering impactful Salesforce solutions.

Qualifications

• Bachelor's degree or equivalent professional experience.
• 5+ years of experience managing enterprise programs.
• Experience leading Salesforce implementation, transformation, or optimization programs.
• Strong understanding of Salesforce Sales/Service/Experience Clouds.
• Experience managing multiple projects and cross-functional teams.
• Knowledge of Agile, Scrum, Waterfall, and hybrid delivery methods.
• Experience with Jira and Microsoft Project.
• Familiarity with Salesforce integrations, data migrations, release management, and SDLC processes.
• Strong budget oversight, forecasting, and resource planning.
• Excellent leadership and executive communication and stakeholder management.

Responsibilities

• Lead large-scale Salesforce programs and portfolios across multiple projects and workstreams.
• Define program scope, objectives, governance structures, and delivery roadmaps.
• Partner with executives, stakeholders, and technical teams to align initiatives with priorities.
• Act as liaison between business teams, Salesforce architects, developers, and delivery leadership.
• Drive program planning, budgeting, resource management, risk tracking, and prioritization.
• Coordinate cross-functional teams using Agile, Scrum, Waterfall, or hybrid methods.
• Maintain detailed program plans, milestones, and executive updates.
• Identify and mitigate program risks, issues, and dependencies.
• Monitor budgets, timelines, resource utilization, and outcomes.
• Lead governance forums, steering committees, and reviews.
• Oversee QA, UAT, release management, and deployment readiness.
• Support change management, training, adoption, and post-launch stabilization.
• Ensure governance, security standards, and Salesforce best practices.

Skills

Program management

Salesforce

Stakeholder management

Agile & Hybrid

Budgeting

Communication skills

Leadership

Education

Bachelor's degree in IT/Business

PM certification (PMP PgMP)

Tools

Jira

Microsoft Project

Job description

At Simplus, culture comes first. Guided by our values of stewardship, critical thinking, and an underdog spirit, we place ideas in front of titles, value diversity, and continually strive to serve our customers and each other. Our global team, representing 17 nationalities and 20 languages on four continents, is dedicated to being the undisputed leaders in Salesforce quote-to-cash.

Position Summary

We are seeking a Salesforce Program Manager to lead and oversee complex Salesforce programs and strategic initiatives across multiple workstreams. This role serves as the primary bridge between business stakeholders and technical teams, ensuring successful delivery of Salesforce projects while aligning program objectives with broader business goals.

The ideal candidate combines strong program and project management expertise with a solid understanding of the Salesforce platform. This individual will drive governance, stakeholder engagement, resource planning, risk management, and cross-functional coordination while ensuring projects are delivered on time, within budget, and in accordance with Salesforce best practices.

Job Title

Job Description

Key Responsibilities

• Lead large-scale Salesforce programs and portfolios, overseeing multiple concurrent projects and workstreams.
• Define program scope, objectives, success metrics, governance structures, and delivery roadmaps.
• Partner with executive leadership, business stakeholders, and technical teams to align Salesforce initiatives with organizational priorities.
• Serve as the primary liaison between business teams, Salesforce architects, developers, administrators, consultants, and delivery leadership.
• Drive program planning, budgeting, resource management, dependency tracking, and prioritization activities.
• Coordinate cross-functional teams utilizing Agile, Scrum, Waterfall, or hybrid delivery methodologies.
• Establish and maintain detailed program plans, milestone tracking, status reporting, and executive communications.
• Proactively identify, assess, and mitigate program risks, issues, and dependencies.
• Monitor program budgets, timelines, resource utilization, and business outcomes.
• Lead governance forums, steering committee meetings, and executive stakeholder reviews.
• Oversee quality assurance, user acceptance testing (UAT), release management, and deployment readiness activities.
• Support organizational change management, training, adoption, and post-launch stabilization efforts.
• Ensure compliance with organizational governance, security standards, and Salesforce best practices.

Qualifications & Skills

• Bachelor's degree in Information Technology, Business Administration, Project Management, or a related field, or equivalent professional experience.
• 5+ years of experience managing enterprise programs or large-scale technology initiatives.
• Proven experience leading Salesforce implementation, transformation, or optimization programs.
• Strong understanding of Salesforce platform capabilities, including: Sales Cloud, Service Cloud, and Experience Cloud
• Experience managing multiple projects and cross-functional teams simultaneously.
• Strong knowledge of Agile, Scrum, Waterfall, and hybrid delivery methodologies.
• Experience with project and program management tools such as: Jira and Microsoft Project
• Familiarity with Salesforce integrations, data migration projects, release management, and software development lifecycle (SDLC) processes.
• Strong financial management experience, including budget oversight, forecasting, and resource planning.
• Excellent leadership, executive communication, stakeholder management, and presentation skills.
• Ability to influence decision-making across technical and business organizations.
• Experience managing distributed and offshore delivery teams in a consulting or professional services environment is preferred.

Preferred Certifications

• Project Management Professional (PMP)
• Program Management Professional (PgMP)
• Certified Scrum Master (CSM)
• Salesforce Administrator Certification
• Salesforce Sales Cloud Consultant Certification
• Salesforce Business Analyst Certification

Location:

Simplus US Providence, RI

United States of America

Simplus is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.

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Simplus will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact us at [e-mail] or call 833-746-7587 between 9:00 AM EST to 5:00 PM EST Monday to Friday.