CRM-Savvy Strategic Business Engagement Coordinator

Rhode Island Commerce Corporation; Northern (KY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Rhode Island Commerce Corporation seeks a CRM Support Specialist to act as the first point of contact for external business clients and to assist in managing the Salesforce CRM system. The role focuses on responding to inquiries, coordinating with internal teams, and promoting partner programs.

Required: strong communication, ability to multi-task, and 1+ year of Salesforce experience. Bachelor’s degree in business or related field preferred. Regular full-time position in the Providence area.

Qualifications

• Strong verbal and written communication skills.
• Ability to manage multiple tasks and priorities.
• Analytical problem-solving and decision-making abilities.
• Resourceful team player who can work independently.
• Experience with Salesforce CRM preferred (1+ year).
• Bachelor’s degree in business, public administration, political science, or related field.

Responsibilities

• Assist Business Engagement team with inquiries from internal and external clients.
• Support CRM system updates, data integrity and reporting.
• Coordinate with internal teams and partner organizations for guidance.
• Identify programs that benefit businesses and promote them at events.
• Represent the state and corporation at trade shows and public events.

Skills

Verbal communication

Written communication

Multi-tasking

Problem solving

Team player

Salesforce

Education

Bachelor's degree in business administration or related field

Tools

Salesforce CRM

Job description

Rhode Island Commerce Corporation seeks a CRM Support Specialist to act as the first point of contact for external business clients and to assist in managing the Salesforce CRM system. The role focuses on responding to inquiries, coordinating with internal teams, and promoting partner programs.

Required: strong communication, ability to multi-task, and 1+ year of Salesforce experience. Bachelor’s degree in business or related field preferred. Regular full-time position in the Providence area.