Salesforce & Process Improvement Manager

IGT Orion Worldwide LLC; United States; Híbrido; USD 50.000 - 95.000; Jornada completa

Descripción de la vacante

Orion Worldwide is seeking a Manager, Business Systems and Process to drive Salesforce adoption and optimize workflows across the agency. You will own Salesforce-based business processes and work with the central Salesforce team to translate needs into actionable requirements.

You will validate enhancements, maintain documentation, and support users while helping the organization achieve longer‑term growth and efficiency in a fast-paced environment.

Formación

• 5-7 years in business systems analysis, business process ownership, or a related operations role.
• Salesforce-specific functional experience strongly preferred (as a power user, business analyst, or process owner — not necessarily a certified administrator/developer).
• Experience working within a shared-platform or shared-services model, where system administration sits outside your direct control.
• Media or advertising agency experience a plus, particularly familiarity with client/account management workflows.

Responsabilidades

• Develop deep working knowledge of the specific business processes performed by the agency within Salesforce.
• Document and maintain data entry standards, workflow rules, and usage guidelines specific to the agency's needs.
• Identify where inconsistent or incorrect Salesforce usage is creating downstream problems (e.g., reporting inaccuracies, workflow breakdowns).
• Serve as the first point of contact for business users experiencing issues or proposing enhancements.
• Triage and troubleshoot issues; determine whether a problem is a training/process gap or requires a technical fix.
• Maintain visibility into open issues and enhancement requests across the business.
• Gather, document, and prioritize enhancement requests from across business functions.
• Apply the function's prioritization framework (e.g., client-impacting vs. internal efficiency, single-team vs. cross-functional benefit) to determine urgency and escalation path.
• Translate business needs and pain points into clear requirements for the central Salesforce team.
• Track submitted requests through to resolution and close the loop with the requesting business user.
• Manage business needs and urgency with prioritization of tickets for the central Salesforce team.
• Validate that delivered enhancements solve the original business problem before closing requests.
• Maintain documentation of agency-specific Salesforce configurations and processes as they evolve.
• Identify recurring issues or training gaps and recommend process or documentation improvements.

Conocimientos

Salesforce knowledge

Requirements gathering

Stakeholder management

Influence without authority

Documentation

Analytical mindset

Adaptability

Herramientas

Salesforce

Descripción del empleo

Orion Worldwide is seeking a Manager, Business Systems and Process to drive Salesforce adoption and optimize workflows across the agency. You will own Salesforce-based business processes and work with the central Salesforce team to translate needs into actionable requirements.

You will validate enhancements, maintain documentation, and support users while helping the organization achieve longer‑term growth and efficiency in a fast-paced environment.